LivePerson Conversation Builder

Plans and prices

Every plan, in full

On the record

Access

Users access Conversation Builder by logging into Conversational Cloud and choosing Automate > Conversation Builder.developers.liveperson.com · read 13 Oct 2026

AI bot generation

Yesliveperson.com · read 22 Sep 2026

Analytics

Built-in MACS analysis helps teams identify bot flow problems and make fixes in Conversation Builder.liveperson.com · read 13 Oct 2026

Audience

The product page describes Conversation Builder for nontechnical bot builders and organizations using bots across channels.liveperson.com · read 13 Oct 2026

Back-end integrations

The product can integrate with back-end systems including CRMs, scheduling tools, order and inventory management systems, and payment platforms.liveperson.com · read 12 Oct 2026

Bot analysis

Meaningful Automated Conversation Score analyzes how well bots help with customer queries, highlights flow problems such as poor routing, and identifies fixes.liveperson.com · read 12 Oct 2026

Bot diagnostics

Meaningful Automated Conversation Score analyzes friction in automated conversations and highlights failure points such as poor routing.liveperson.com · read 13 Oct 2026

Channel management

Conversation flows can be designed once and run across every messaging channel.liveperson.com · read 12 Oct 2026

Channels

Bots can reuse automated conversation flows across messaging channels, and the product supports messaging and voice bots.developers.liveperson.com · read 13 Oct 2026

Compliance

LivePerson lists SOC 2, ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, and HITRUST among its security and compliance credentials.liveperson.com · read 12 Oct 2026

CRM connections

LivePerson lists CRM integrations including Salesforce, Microsoft Dynamics, ServiceNow, Oracle, and Zendesk.liveperson.com · read 12 Oct 2026

Deployment channels

multichannelliveperson.com · read 22 Sep 2026

Generative AI

Conversation Builder bots can deliver answers enriched through KnowledgeAI's LLM-powered answer enrichment service.developers.liveperson.com · read 13 Oct 2026

Human handoff

Yesliveperson.com · read 22 Sep 2026

Integrations

Conversation flows can integrate with CRMs, scheduling tools, order and inventory systems, payment platforms, and other back-end systems.liveperson.com · read 13 Oct 2026

Intended users

LivePerson describes its solutions for brands and enterprise customers, and says Conversation Builder supports nontechnical staff.liveperson.com · read 12 Oct 2026

Knowledge-base answers

Yesliveperson.com · read 22 Sep 2026

No-code authoring

The guided assistant and point-and-click interface let nontechnical staff create chatbots.liveperson.com · read 12 Oct 2026

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