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- Leaptree Optimize
On the recordRead 11 Oct 202614 facts
Leaptree Optimize
Dublin, Ireland
Plans and prices
Professional
$900a month
Up to 10 CX evaluators · Up to 100 CX agents · Additional evaluators $90/mo · Additional agents $10/mo
Read 11 Oct 2026 · leaptree.ai
Enterprise
$1,800a month
Up to 10 CX evaluators · Up to 100 CX agents · Additional evaluators $110/mo · Additional agents $10/mo
Read 11 Oct 2026 · leaptree.ai
Bronze AI Credits
$2,000a month
Up to 25,000 interactions per month · AI on up to 5 scorecard types
Read 11 Oct 2026 · leaptree.ai
Silver AI Credits
$3,800a month
Up to 50,000 interactions per month · AI on up to 10 scorecard types
Read 11 Oct 2026 · leaptree.ai
Gold AI Credits
$6,500a month
Up to 100,000 interactions per month · AI on up to 20 scorecard types
Read 11 Oct 2026 · leaptree.ai
Platinum AI Credits
Priced on request
Up to 100,000+ interactions per month · AI on up to 20+ scorecard types
Read 11 Oct 2026 · leaptree.ai
On the record
- AI infrastructure
- The FAQ states that AI enhancements run via Amazon Web Services and operate on Salesforce records.leaptree.ai · read 11 Oct 2026
- Enterprise AI features
- Enterprise adds recommended learning actions, large text analysis, rewards and upsells, Auto Flag, Auto QA, Agentforce QA, Conversation Insights, Data Verification, and Process Analysis.leaptree.ai · read 11 Oct 2026
- Intended users
- The FAQ identifies contact center operations leaders, call center QA managers, compliance leaders, risk and governance teams, customer experience leaders, Salesforce administrators, and RevOps teams as intended users.leaptree.ai · read 11 Oct 2026
- Interaction coverage
- The product audits calls, chats, and emails to identify trends, risks, and performance gaps.leaptree.ai · read 11 Oct 2026
- Limits
- The listed base plans include up to 10 CX evaluators and 100 CX agents; extra evaluators and agents are priced separately.leaptree.ai · read 11 Oct 2026
- Permissions and audit
- The app uses Salesforce’s native permission model and logs evaluations, AI insights, scoring changes, and corrective actions in Salesforce.leaptree.ai · read 11 Oct 2026
- Professional features
- The Professional plan includes omni-channel QA assessments, an automated scorecard scheduler, customizable reports and dashboards, gamification, disputes, and QA calibration.leaptree.ai · read 11 Oct 2026
- Purpose
- Leaptree Optimize provides AI-driven contact center quality assurance inside Salesforce.leaptree.ai · read 11 Oct 2026
- Salesforce deployment
- The app runs inside the customer’s Salesforce environment and requires no external integration or middleware.leaptree.ai · read 11 Oct 2026
- Scorecards
- Users can build customizable QA scorecards without developer support.leaptree.ai · read 11 Oct 2026
- Security
- Leaptree says Optimize passed Salesforce’s Security Review as a certified Managed Package.leaptree.ai · read 11 Oct 2026
- Support
- The company describes direct expert support and says its LeapForward onboarding program helps customers get started.leaptree.ai · read 11 Oct 2026
- Trial
- The maker offers a 15-day trial using the customer’s test data, set up through a launch session.leaptree.ai · read 11 Oct 2026
