ITFlow
What it is
ITFlow is a free, open-source platform for client IT documentation, ticketing, and billing, described as an option for small managed service providers. It stores client information such as contacts, locations, vendors, computer assets, software licenses, domains, and documents. Teams can create, prioritize, and track support tickets. Billing tools cover recurring invoices, quotes, automated reminders, and client payments via Stripe. Other listed modules include accounting, bulk email, calendars, lead management, a client portal, and a password manager. The version 1 API supports modules such as assets, clients, contacts, credentials, documents, invoices, and tickets, although some operations are partial or unavailable. Documentation lists Ollama, OpenAI, and LocalAI integrations for ticket rewording and summaries. Login passwords are encrypted at rest using AES 128-bit encryption, and the documentation advises backing up the master key. ITFlow began in 2018 and moved to stable releases in January 2025. Users must host it themselves; Debian is the recommended installation method, with manual Debian, HestiaCP, and community-supported Docker options also documented. Windows installation is unsupported. Hosting and sponsor support are paid services.
For and against
For
- Free and open source.
- Stores client assets, licenses, domains, and documents.
- Includes ticketing, invoices, quotes, and reminders.
- API covers assets, clients, invoices, and tickets.
Against
- Users must host the software themselves.
- Windows installation is unsupported.
- Some API operations are partial or unavailable.
- Hosting and sponsor support are paid services.
The verdict
ITFlow brings client documentation, ticketing, and billing together for self-hosted use. Its breadth may suit small MSPs, provided they can manage hosting and work within its supported installation options.
Who it suits
ITFlow may suit small managed service providers seeking a self-hosted platform for client records, tickets, and billing. It is free and open source, but users need to manage hosting themselves.
Plans and prices
ITFlow (self-hosted)
Free and open source; self-hosted; hosting and sponsor support are paid services
Read 3 Oct 2026 · itflow.org
On the record
- AI integrations
- The documentation lists Ollama, OpenAI, and LocalAI integrations for ticket rewording and summaries.docs.itflow.org · read 3 Oct 2026
- API
- The API is version 1 and supports modules including assets, clients, contacts, credentials, documents, invoices, and tickets, with some operations marked partial or unavailable.docs.itflow.org · read 3 Oct 2026
- Audience
- The official documentation describes ITFlow as a free ITGlue or Hudu alternative for small MSPs.docs.itflow.org · read 3 Oct 2026
- Billing
- Billing features include recurring invoices, quotes, automated reminders, and client payments via Stripe.itflow.org · read 3 Oct 2026
- Company history
- The official site says ITFlow began in 2018 and moved to stable releases in January 2025.itflow.org · read 3 Oct 2026
- Documentation
- It stores client information including contacts, locations, vendors, computer assets, software licenses, domains, and documents.itflow.org · read 3 Oct 2026
- Hosting
- Users must currently host ITFlow themselves; the FAQ says hosted service is planned but not yet available.docs.itflow.org · read 3 Oct 2026
- Installation
- The recommended installation method uses Debian; the documentation also lists manual Debian installation, HestiaCP, and community-supported Docker.docs.itflow.org · read 3 Oct 2026
- Other modules
- The site also lists accounting, bulk email, calendars, lead management, a client portal, and a password manager.itflow.org · read 3 Oct 2026
- Password security
- The documentation says login passwords are encrypted at rest using AES 128-bit encryption and advises backing up the master key.docs.itflow.org · read 3 Oct 2026
- Product
- ITFlow describes itself as a free, open-source platform for client IT documentation, ticketing, and billing.itflow.org · read 3 Oct 2026
- Support
- The forum is the stated place for product support, while sponsors may access private support.docs.itflow.org · read 3 Oct 2026
- Tickets
- The ticketing system supports creating, prioritizing, and tracking support tickets.itflow.org · read 3 Oct 2026
- Windows support
- The documentation says Windows installation is unsupported and that it cannot offer support for it.docs.itflow.org · read 3 Oct 2026
