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IDEXX Neo
What it is
IDEXX Neo is cloud-based veterinary practice management software for coordinating clinic workflows. Its dashboard summarizes overdue invoices, reminders, draft invoices, appointments, callbacks, and diagnostic results. Patient workflows include histories, examination notes, diagnoses, estimates, procedure templates, diagnostic orders, and electronic signatures. Scheduling supports appointment management, SMS reminders, boarding, and the Neo Patient Portal. Payment tools include payment capture with a wireless Clover device, electronic signatures, and payment history and reporting. Reporting covers practice metrics, purchase orders, inventory tracking, visualizations, and data export. IDEXX lists integrations with its diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS. The service works in a modern browser on Mac, PC, iOS, or Android tablets, laptops, and desktops. IDEXX recommends Chrome and a Windows computer for label-printer setup. IDEXX says Neo is hosted and managed by Amazon Web Services and that data is backed up automatically. The company recommends keeping one or two devices on a wireless data plan available as backup if the internet connection is lost. A free 15-day trial is available; ongoing pricing is provided on request.
For and against
For
- Dashboard summarizes invoices, appointments, callbacks, and results
- Patient workflows include diagnostic orders and electronic signatures
- Scheduling includes SMS reminders and boarding
- Reporting includes inventory tracking and data export
- Free 15-day trial
Against
- Pricing is available on request
- IDEXX recommends backup devices if internet is lost
- Label-printer setup recommendation specifies Chrome and Windows
The verdict
Neo brings patient, scheduling, payment, and reporting workflows together for veterinary practices. IDEXX offers a 15-day trial, while ongoing pricing is available on request.
Who it suits
Neo suits veterinary practices that need tools for patient workflows, appointment scheduling, payments, and practice reporting. Its browser access supports Mac, PC, iOS, and Android devices.
Plans and prices
Neo
Contact IDEXX for pricing
Read 4 Oct 2026 · software.idexx.com
On the record
- Company founding
- IDEXX states it was incorporated in 1983.ir.idexx.com · read 4 Oct 2026
- Company headquarters
- IDEXX Laboratories, Inc. lists its corporate headquarters at One IDEXX Drive, Westbrook, Maine 04092, United States.idexx.com · read 4 Oct 2026
- Device compatibility
- Neo works in a modern browser on Mac, PC, iOS, or Android tablets, laptops, and desktops; IDEXX recommends Chrome and a Windows computer for label-printer setup.ca.idexx.com · read 4 Oct 2026
- Integrations
- The FAQ lists IDEXX diagnostics and reference labs, ANTECH, Deputy, SmartFlow, Televet, VetConnect PLUS, Vetstoria, and IDEXX Web PACS integrations.ca.idexx.com · read 4 Oct 2026
- Internet dependency
- IDEXX recommends keeping one or two devices on a wireless data plan available as backup if the internet connection is lost.ca.idexx.com · read 4 Oct 2026
- Patient workflow
- Patient workflow includes histories, examination notes, diagnoses, estimates, procedure templates, diagnostics ordering, and electronic signatures.software.idexx.com · read 4 Oct 2026
- Payments
- Payment features include payment capture, electronic signatures with a wireless Clover device, and payment history and reporting.software.idexx.com · read 4 Oct 2026
- Practice dashboard
- The dashboard summarizes overdue invoices, reminders, draft invoices, appointments, callbacks, and diagnostic results.software.idexx.com · read 4 Oct 2026
- Product
- IDEXX describes Neo as cloud based veterinary practice management software.software.idexx.com · read 4 Oct 2026
- Reporting
- Reporting includes practice metrics, purchase orders, inventory tracking, visualizations, and data export.software.idexx.com · read 4 Oct 2026
- Scheduling
- Scheduling supports appointment management, SMS reminders, boarding, and the Neo Patient Portal.software.idexx.com · read 4 Oct 2026
- Security and hosting
- IDEXX says Neo is hosted and managed by Amazon Web Services and that data is backed up automatically.ca.idexx.com · read 4 Oct 2026
- Support
- IDEXX lists Neo Software Support at 1-800-296-7141 and the trial page also offers live chat.idexx.com · read 4 Oct 2026
- Trial
- IDEXX offers a free 15-day Neo trial.ca.idexx.com · read 4 Oct 2026
