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Herald Shield
What it is
Herald Shield is software for self-managed HOA boards that sorts resident requests and supports community-rule enforcement. It classifies incoming requests into four types and can ask up to three follow-up questions before forwarding them to the board. Its intake also covers architectural review, neighborhood, and maintenance requests. For complaints, it reads uploaded CC&Rs, bylaws, and rules, then returns a violation, no-violation, or unclear result with cited sections. Boards set escalation steps and fine amounts, and choose whether fines are applied automatically or routed for administrative review. The escalation history tracks earlier violations by property address. Board members can approve, adjust, or override each AI result, with overrides recorded in the violation record. The product is available on web, iOS, and Android and lists photo attachments, automated notices, and fine tracking. Herald Shield is included in Automate without a separate add-on or per-violation charge. Automate is listed at $500 a month for up to 1,000 properties; larger communities are priced by inquiry. There is no free plan, though communities can start a 14-day trial without a card. Adding a card starts a fresh 30-day trial, for up to 44 free days.
For and against
For
- Classifies requests into four types.
- Cites sections supporting complaint verdicts.
- Boards configure escalation steps and fine amounts.
- Violation history tracks prior cases by address.
- Available on web, iOS, and Android.
Against
- No free plan is offered.
- Automate costs $500 a month.
- Published Automate tiers cover up to 1,000 properties.
The verdict
Herald Shield combines request intake with configurable violation escalation and board review. Communities should weigh the monthly Automate price and property limit against their needs; the listed trial provides a way to begin without a card.
Who it suits
It is aimed at self-managed HOA boards handling resident requests and violations. Boards wanting to retain control can review, adjust, or override AI verdicts.
Plans and prices
Automate
Up to 1,000 properties · Herald Shield included
Read 8 Oct 2026 · homeherald.ai
On the record
- AI service
- The privacy policy identifies Google's Gemini as the AI service used for violation analysis and document extraction, and says it does not authorize Google to use data to train AI models.homeherald.ai · read 8 Oct 2026
- ARC and neighborhood requests
- The intake system also handles architectural review and neighborhood or maintenance requests.homeherald.ai · read 8 Oct 2026
- Board control
- The board can approve, adjust, or override each AI verdict, and overrides are recorded in the violation record.homeherald.ai · read 8 Oct 2026
- Covenant analysis
- For complaints, it reads uploaded CC&Rs, bylaws, and rules and returns a violation, no-violation, or unclear verdict with cited sections.homeherald.ai · read 8 Oct 2026
- Escalation
- Boards configure offense steps, fine amounts, and whether fines are applied automatically or sent for admin review.homeherald.ai · read 8 Oct 2026
- Intended users
- HomeHerald describes its product as software for self-managed HOA boards, and says Herald Shield handles violation work so volunteers can focus on decisions requiring human judgment.homeherald.ai · read 8 Oct 2026
- Limits and fees
- Herald Shield is included in Automate with no separate add-on or per-violation fee; the published Automate tiers cover up to 1,000 properties, with larger communities priced by inquiry.homeherald.ai · read 8 Oct 2026
- Privacy
- The product page says violation complaints are visible only to board admins and complainant identities are not shared with accused residents unless the board chooses to disclose them.homeherald.ai · read 8 Oct 2026
- Purpose
- Herald Shield triages resident requests, analyzes complaints against community rules, and automates configurable violation escalation.homeherald.ai · read 8 Oct 2026
- Repeat violations
- The escalation ladder tracks prior violations by property address and links the violation history.homeherald.ai · read 8 Oct 2026
- Request intake
- It classifies requests into four types and can ask up to three clarifying questions before sending them to the board.homeherald.ai · read 8 Oct 2026
- Security
- HomeHerald's privacy policy says data is stored using Google Firebase, encrypted in transit and at rest, and AI features require explicit consent.homeherald.ai · read 8 Oct 2026
- Support
- The product page says HomeHerald typically responds to support requests within a few hours.homeherald.ai · read 8 Oct 2026
- Trial
- Every community can start with a 14-day free trial without a card; adding a card starts a fresh 30-day trial, for up to 44 free days.homeherald.ai · read 8 Oct 2026
