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Communitrak
What it is
Communitrak is an HOA management platform for self-managed communities and volunteer boards, serving this audience since 2015. Its tools cover resident records, online dues, communications, documents, requests and violations, forms, polls, a community website, and amenity reservations. Residents can pay by card or ACH and enable automatic payments; listed processing fees are 4.5% for cards and 2.4% for ACH. Plans include five community-wide SMS messages monthly, with extra messages costing $2 each. The listed Communitrak plan costs $249 a month, billed monthly, for 501–1,000 properties, unlimited residents, board members, and committees, and 5 GB of storage. Annual billing offers 10% savings. Pricing starts at $49/mo, with a 30-day trial and no free plan. The platform runs on Android, iOS, and the web. An optional access-control add-on costs $69 a month for the first door or gate; additional doors are $29/mo each.
For and against
For
- Resident and board management tools
- Card, ACH, and automatic payments
- Dedicated account manager for each community
- Android, iOS, and web access
- Optional access-control integration
Against
- No free plan
- Extra SMS messages cost $2 each
- Payment processing fees apply
- Hardware and credentials cost extra
The verdict
Communitrak brings core HOA administration and resident payments together across web and mobile platforms. Communities should account for SMS charges, payment fees, and separate access-control hardware costs.
Who it suits
Communitrak suits volunteer boards and self-managed communities needing one system for records, payments, communications, and reservations. It also fits communities wanting optional entry-point access control.
Plans and prices
Communitrak Access additional door
additional doors beyond the first
Read 15 Oct 2026 · communitrak.com
1–50 properties
up to 50 properties · unlimited residents, board members and committees
Read 15 Oct 2026 · communitrak.com
Communitrak Access first door or gate
includes cloud controller · hardware and cards/fobs extra
Read 15 Oct 2026 · communitrak.com
51–150 properties
up to 150 properties · all standard features
Read 15 Oct 2026 · communitrak.com
151–300 properties
up to 300 properties · all standard features
Read 15 Oct 2026 · communitrak.com
301–500 properties
up to 500 properties · all standard features
Read 15 Oct 2026 · communitrak.com
501–1,000 properties
up to 1,000 properties · all standard features
Read 15 Oct 2026 · communitrak.com
Access Control add-on
Includes cloud controller · hardware and access credentials cost extra
Read 8 Oct 2026 · communitrak.com
Communitrak
501–1,000 properties · unlimited residents, board members, and committees · 5 community-wide SMS messages/month, then $2 per message · 5 GB cloud storage
Read 8 Oct 2026 · communitrak.com
On the record
- Access control
- The optional Communitrak Access add-on connects gates and doors to resident records and supports NFC cards, key fobs, phones, Apple Watch, schedules and entry logs.communitrak.com · read 15 Oct 2026
- Amenity reservations
- Residents can reserve facilities by time slot or capacity while the system collects reservation fees and refundable deposits.communitrak.com · read 15 Oct 2026
- API availability
- A public api.communitrak.com endpoint exists, but the opened page exposes only a Communitrak heading and no visible reference documentation or SDK information.api.communitrak.com · read 15 Oct 2026
- Architectural requests
- Owners can submit architectural requests for committee review and voting.communitrak.com · read 15 Oct 2026
- Capterra deployment listing
- Capterra lists deployment on web, Android and iPhone/iPad, with live online training and documentation available.capterra.com · read 15 Oct 2026
- Classifieds
- Communities can list local vendors, collect neighbor reviews and sell sponsored listings with scheduled dates.communitrak.com · read 15 Oct 2026
- Company founding
- Communitrak says it has served self-managed communities since 2015.communitrak.com · read 15 Oct 2026
- Company history
- The company says it has served self-managed communities since 2015.communitrak.com · read 8 Oct 2026
- Company legal name
- The privacy policy identifies the maker as Communitrak LLC, doing business as Communitrak.communitrak.com · read 15 Oct 2026
- Core tools
- The platform includes resident records, online dues, communications, documents, requests and violations, forms and polls, a community website, and amenity reservations.communitrak.com · read 8 Oct 2026
- Data retention limitation
- Community governance, compliance, financial and communication records can remain after account closure because the HOA controls those records.communitrak.com · read 15 Oct 2026
- Documentation
- The help center contains guides for onboarding, members, financials, bulletin boards, calendars, articles, amenities, alerts, messages, files, forms, requests, pets, parking, access control, classifieds and websites.support.communitrak.com · read 15 Oct 2026
- Document sharing
- The service provides a 5 GB cloud file area with folders, role-based access and public or login-required links.communitrak.com · read 15 Oct 2026
- Forms and polls
- Communities can build custom forms, collect service requests, run polls and conduct trackable elections.communitrak.com · read 15 Oct 2026
- Free trial
- New communities can use the 30-day free trial without a credit card and may cancel anytime.communitrak.com · read 8 Oct 2026
- Headquarters and founded year
- CB Insights lists Communitrak as founded in 2015 and headquartered in Greenville, South Carolina.cbinsights.com · read 15 Oct 2026
- Infrastructure
- The maker lists DigitalOcean for application and data hosting and Cloudflare for network security, including DDoS protection and a web application firewall.communitrak.com · read 8 Oct 2026
- Integrations
- Capterra lists Stripe for payments, Twilio for SMS or voice and Lob for mailing and address services.capterra.com · read 15 Oct 2026
