Heidi

Heidi is an AI medical scribe for clinicians. It transcribes consultations, produces clinical notes, and helps clinicians revise notes and prepare documents. Users can start with specialty-based templates, adjust them, or make new ones without special syntax. Heidi Evidence returns citation-backed clinical answers based on sources such as guidelines, medicine references, and primary research. The service offers embedded and connected EHR integrations, including Best Practice, Cliniko, Athena, Veradigm, Zedmed, and Genie; each profile can link to one integration. Heidi lists a free plan at no cost, with one free seat, unlimited transcription, standard templates, and limited usage of other features. It also lists a 14-day trial. Heidi says consultation data, transcriptions, and generated notes are not used to train its AI model, and deleted sessions cannot be recovered. Mobile apps cover essential clinical functions, while document generation, Ask Heidi, template management, and some advanced features are available through web and desktop apps. Heidi lists Android, iOS, macOS, web, Windows, and an extension.

Heidi combines consultation transcription and note workflows with templates, clinical answers, and EHR connections. Consider the single-integration limit and the difference between mobile and desktop feature coverage when choosing it.

Heidi is aimed at clinicians in settings including emergency departments, general practice, and specialist clinics. It may suit teams seeking consultation transcription and clinical note workflows across desktop, web, and mobile.

Overview

Heidi is a clinical documentation tool for clinicians who want transcription and note creation alongside configurable templates and cited clinical answers. It is most compelling for practices that can work across desktop and mobile; its one-integration-per-profile limit and reduced mobile feature set are meaningful constraints.

For a broader category comparison, see our AI Medical Scribe Software guide.

Key features

Consultation notes and templates

Heidi transcribes consultations, supports ambient capture, and generates clinical notes. Specialty templates can be customized or built from scratch without special syntax, giving clinicians room to shape documentation around their workflow. It also supports both note formats and helps edit notes and create documents.

The mobile app covers essential clinical functions, but document generation, Ask Heidi, template management, and some advanced features require web or desktop apps. Clinicians who rely on a phone throughout the workday should expect to switch devices for those tasks.

Clinical answers and EHR connections

Heidi Evidence provides citation-backed clinical answers grounded in sources such as guidelines, medicine references, and primary research. This adds a reference tool to the documentation workflow, though it does not replace clinicians' judgment.

Heidi offers embedded and connected EHR integrations, including systems such as Best Practice, Cliniko, Athena, Veradigm, Zedmed, and Genie. A profile can link to only one integration, so clinicians who need multiple connections under one profile may find the setup restrictive.

Privacy and availability

Heidi says consultation data, session transcriptions, and generated notes are not used to train its AI model. It also says it holds ISO 27001, ISO 42001, and SOC 2 credentials and meets regional requirements including HIPAA, GDPR, PIPEDA, and APP. Deleted sessions are permanently removed from its servers and cannot be recovered, so deletion should be treated as final.

Heidi says its new Heidi II capabilities will not be available in the UK or EU, a material caveat for clinicians in those regions.

Pricing

Heidi uses a freemium model, with a free plan and a 14-day trial for the Clinician plan.

• Free — free: One free seat, unlimited transcription, standard templates, and limited usage for other features. It suits an individual clinician evaluating transcription or using the core workflow, but the allowance for other features is limited.
• Clinician — custom pricing: A Standard or Max seat with a monthly usage allowance and a 14-day free trial. This fits an individual needing a paid seat, but the monthly allowance means usage is not described as unlimited.
• Teams — custom pricing: Custom seats and shared monthly capacity, with options to expand. It is aimed at groups that want a common capacity pool; teams should account for that shared monthly limit when planning use.

Priority support is listed for paid Clinician and Teams plans.

Platforms

Heidi is available on Android, iOS, macOS, Windows, the web, and as an extension. The platform range is broad, but feature coverage is not uniform: mobile supports essential clinical functions, while several advanced tools are on web and desktop.

Who it's for

Heidi is aimed at clinicians and is used across emergency departments, general practice, and specialist clinics. It is a stronger fit for clinicians who want configurable note workflows, clinical references, and an EHR connection, and who can use desktop or web for advanced work. It is less suitable for phone-only workflows or profiles that need more than one integration.

Pros and cons

• Pros: Unlimited transcription on the free plan makes core scribing accessible without a recurring charge.
• Pros: Customizable specialty templates and templates built from scratch can adapt documentation to a clinician's workflow.
• Pros: Citation-backed clinical answers bring referenced material into the product alongside note creation.
• Cons: The free plan limits usage of features beyond transcription and standard templates.
• Cons: A profile can connect to only one integration, which constrains multi-system workflows.
• Cons: Some advanced capabilities require web or desktop, leaving mobile users with a narrower toolkit.

Alternatives

CareWay is another freemium option with Android, iOS, and web apps; its Unlimited Scribe plan is $135 a month billed annually, while resident physicians can use its free Residents plan.

Chartnote AI Scribe may suit clinicians who can work within a stated allowance: its free Basic plan includes 15 AI Scribe notes per month, web-based EMR transfer, and custom templates and snippets.

Lyrebird Health is worth considering for a capped free workflow, with 50 transcription and dictation actions and 10 document and letter actions per month; its free plan has no care plans, assessments, or EMR integration.

Tali AI Scribe offers a different free-plan structure: after a 14-day Pro plan, Personal includes five AI Scribes and 60 minutes of dictation per month, plus unlimited medical questions.

Tandem Health AI Scribe may fit small teams that want a free entry point, with unlimited note generation, up to two custom templates, invitations for up to two co-workers, and limited daily Pro Actions.

Transcribe Health is an alternative for users whose needs fit a free allowance of 30 encounters per month, up to 90 transcription minutes, and 1 GB of storage.

Vero offers a free plan capped at 10 encounters per month; its Pro plan is $69 a month.

Basis AI Scribe is another option to consider if a free download for Android, iOS, macOS, or Windows is the priority.

Verdict

Heidi is a strong choice for clinicians who want transcription, adaptable templates, cited clinical answers, and EHR connectivity in one documentation workflow. Its unlimited free transcription makes it easy to start, while paid plans add seats, monthly capacity, and priority support. Look elsewhere if your work depends on advanced tools being available on mobile or on linking multiple integrations to one profile.