Gratsio

Gratsio is a beauty and wellness marketplace and management platform for salons and independent professionals in the United States. Clients can book through web, marketplace, and social links at any time, with availability shown by staff member, room, and service. Businesses can keep client history, notes, preferences, and spending in a searchable CRM, and take online prepayments or in-person card payments alongside gift cards, packages, and memberships. Its AI receptionist handles chats and appointment changes across a salon website, Telegram, WhatsApp, Instagram, and SMS, and can hand the conversation to a person with its full thread. Calendar syncing supports Google, Apple iCloud, Microsoft 365, CalDAV, and .ics links; it checks busy time without reading event titles. Browser access covers bookings, payments, memberships, and client chat, with Android and iOS also listed. Studio plans and above include payroll, bonuses, POS, accounting, inventory, and price tags. Gratsio has a free plan, paid plans from $29/mo, and a 7-day trial.

Gratsio combines client booking, records, payments, and automated appointment messaging for beauty and wellness businesses. Check plan limits and commissions, and note that back-office tools and API access depend on plan level.

Gratsio suits beauty and wellness businesses such as salons, barbershops, nail and spa studios, massage practices, medical spas, fitness studios, and other studio businesses. It may fit teams seeking booking, client records, payments, and appointment messaging in one platform.

Overview

Gratsio is a booking and client-management platform for salons, independent beauty professionals and wellness studios. It is best suited to businesses that want appointments, client records, payments and messaging in one service. Its strongest capabilities come with higher-tier plans, so solo operators should weigh the entry-plan limits against the tools they need.

Key features

Clients can book around the clock through the web, Gratsio marketplace and social links, with availability coordinated by staff, room and service. That range gives businesses several ways to take appointments, while real-time availability can help prevent scheduling conflicts. The searchable CRM keeps client history, notes, preferences and spend together, which is useful for maintaining context between visits.

Payment support spans online prepayment, in-person card payments, gift cards, packages and memberships. Gratsio uses Helcim for card processing and Stripe for payouts, and renews HTTPS certificates automatically for connected domains. Calendar sync works with Google, Apple iCloud, Microsoft 365, CalDAV and .ics links; it reads busy time without event titles, balancing schedule coordination with privacy.

The AI receptionist can answer chats, book, reschedule and cancel appointments, then hand a conversation to a person with its thread intact. It can work on a business website and through Telegram, WhatsApp, Instagram and SMS. That breadth is valuable for studios handling enquiries across channels, though the published plans place unlimited AI messages in Pro and above.

Payroll, bonuses, POS, accounting, inventory and price tags are part of the CRM on Studio and higher plans. This makes Studio a more meaningful step up than its price alone suggests for businesses wanting back-office operations alongside bookings. Chain adds API access for custom integrations. Gratsio says businesses own their client base and can search and export it, but bulk export and spreadsheet import are not yet combined into one feature.

Pricing

Gratsio offers a free plan, a 7-day trial and paid plans. The published paid tiers begin at $9 a month for Pro, billed $108 for 12 months, while the pricing note says paid starts at $29/mo; buyers should distinguish the plan’s stated annual billing from that headline entry price.

Free is a low-commitment way to establish a listing, but its single seat and monthly quotas are restrictive, and the commissions are substantial. Pro removes the service-booking commission and raises listing and product limits, but remains a one-seat plan without the full CRM. Studio is the practical choice for a business that needs client management and back-office tools; Chain is aimed at larger operations that need more seats or API access. Premium adds review import, a gallery and annual custom site design, with custom pricing.

Platforms

Gratsio supports Android, iOS and the web. Bookings, payments, memberships and client chat open in any browser without a download or update, which suits clients and staff who need browser access across devices.

Who it's for

Gratsio is built for beauty salons, barbershops, nail and spa studios, massage practices, medical spas, fitness businesses and other studios. Solo providers can use the booking and payment tools, but the one-seat cap on Free and Pro means those plans are not a fit for teams. Studios that want payroll, POS, accounting or inventory should budget for Studio; multi-location or integration-heavy operations may find Chain more appropriate. Support says live chat replies within five minutes and email within a day.

Pros and cons

• Pros: Booking spans web, marketplace and social links, with availability by staff, room and service, giving clients multiple routes to schedule.
• Pros: The AI receptionist handles booking changes across several messaging channels and can transfer the full conversation to a person.
• Pros: Studio consolidates full CRM and a broad set of back-office tools, while Chain includes API access.
• Cons: Free carries 10% service-booking and 20% product-sales commissions, so it can cost more as sales grow.
• Cons: Free and Pro each allow only one staff seat; adding team capacity requires a higher plan.
• Cons: Bulk export and spreadsheet import are not yet a single workflow, which may complicate moving client data in volume.

Alternatives

SalonApp is worth considering for a smaller client base: its free plan allows up to 15 clients, 20 appointments per month and one staff member. Salonist may fit businesses that prioritize marketplace listing and scheduling, with a free tier covering 50 appointments per month. PandaCue is another paid option with a free trial.

DaySmart Salon is an alternative for buyers seeking a paid product with a free trial; its Basic plan is $29 a month and includes one user, online booking, appointment confirmations and Instagram and Facebook booking. GlossGenius may suit a solo provider who wants a custom booking website and client notifications; its Standard plan is $28 a month and also includes email and text marketing, inventory and retail.

Insight Salon Software offers paid cloud editions, including a single-employee Solo Edition at $25 a month and a Partner Edition at $50 a month. Kitomba is another paid option, with Lite covering online booking, stock management, POS with integrated EFTPOS and marketing tools. Meevo may be worth comparing for salon and spa businesses; its Lite plan supports five users, 2,500 email contacts and 100 SMS marketing credits. For payroll-focused comparisons, see Salon Payroll Software.

Verdict

Choose Gratsio if your salon or studio wants booking, client context, payment options and cross-channel appointment messaging in one platform, and you can budget for Studio when full CRM and back-office tools matter. Its one-seat entry tiers and Free commissions are the clearest reasons to look elsewhere, especially for a growing team or a business that needs to move client data in bulk.