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On the recordRead 12 Oct 202629 facts
Go Help Desk
On the record
- Access and authentication
- It offers Admin, Staff, and User roles, group-based ticket scoping, local accounts with TOTP MFA, and SAML 2.0 SSO.gohelpdesk.org · read 12 Oct 2026
- API access
- Yesgohelpdesk.org · read 20 Sep 2026
- API and AI
- It provides a REST API with API key authentication and an MCP server for AI assistants to create and manage tickets as native tools.gohelpdesk.org · read 12 Oct 2026
- Attachments
- The repository describes support for PDF, DOCX, XLSX, TXT, LOG, JPEG, PNG, and BMP attachments, with a 25 MB maximum and optional ClamAV scanning.github.com · read 12 Oct 2026
- Deployment
- It runs with PostgreSQL and a Go binary and provides a Docker Compose quick start.github.com · read 12 Oct 2026
- Deployment components
- The maker lists Go, React with Vite, PostgreSQL, and Docker as the product’s backend, frontend, database, and deployment technologies.gohelpdesk.org · read 12 Oct 2026
- Email privacy
- Upgrade notes state that notification emails no longer include ticket content and instead link to the ticket by its tracking number.github.com · read 12 Oct 2026
- Extensibility
- A sandboxed WASM plugin system can hook into ticket events, add UI panels, and connect external systems.gohelpdesk.org · read 12 Oct 2026
- Help center
- Nogohelpdesk.org · read 20 Sep 2026
- Hosting
- The product runs on the operator’s infrastructure, with PostgreSQL and a single Go binary, and can be deployed using Docker Compose.gohelpdesk.org · read 12 Oct 2026
- Identity security
- It supports local accounts with TOTP MFA and SAML 2.0 SSO for Okta, Azure AD, Google Workspace, and standard identity providers.gohelpdesk.org · read 12 Oct 2026
- Integrations
- The product supports SAML identity providers including Okta, Azure AD, and Google Workspace, plus SMTP email notifications and outbound webhooks.gohelpdesk.org · read 12 Oct 2026
- License
- The project is licensed under GNU Affero General Public License v3.0, which requires modifications, including hosted versions, to use the same license.github.com · read 12 Oct 2026
- Licensing and fees
- The maker describes the product as open source and says it has no SaaS fees; the site links to the AGPL v3 license.gohelpdesk.org · read 12 Oct 2026
- Notable limits
- The maker’s roadmap lists reporting, a knowledge base, custom admin-defined roles, multi-tenancy, a plugin registry, and ITSM ticket types as future milestones.gohelpdesk.org · read 12 Oct 2026
- Notifications and integrations
- The product sends ticket-event notifications through SMTP, supports outbound webhooks, and offers a REST API and an MCP server.gohelpdesk.org · read 12 Oct 2026
- Product
- Go Help Desk is an open-source ticket management system for staff to submit and track support requests and for teams to triage, respond to, and resolve them.github.com · read 12 Oct 2026
- Purpose
- Go Help Desk is an open-source ticket management system for support teams to submit, track, triage, respond to, and resolve requests on their own infrastructure.github.com · read 12 Oct 2026
