- Home
- Customer Loyalty Software
- Fivestars
Fivestars
San Francisco, California, United States
What it is
Fivestars is a paid loyalty and marketing product for local businesses looking to encourage customers to return. It tracks customer points and can issue rewards based on each customer’s journey. Businesses can tag and segment customers, import contacts from Constant Contact, Mailchimp, and other services, and let customers earn or redeem rewards using a phone number. Fivestars Connect runs on a Fivestars-provided tablet or directly on a business’s point-of-sale system. Automated AutoPilot offers can address milestones such as a first visit, birthday, or possible lapse in return visits. Promotions can be sent by text, email, or push notification, immediately or on a schedule. A dashboard tracks sign-ups, return visits, and rewards redeemed. Essentials includes a customer touchscreen, database, eight AutoPilot campaigns, and one promotion per month. Pro includes those listed items, unlimited promotions, Text-to-Join, and customer acquisition. The Manager App is available for Android and iOS and is included in every package; the platform also lists web access. Fivestars says its program is TCPA compliant and logs customer activity for fraud prevention. Pricing is on request.
For and against
For
- Tracks customer points and rewards
- Automates offers for customer milestones
- Supports text, email, and push promotions
- Manager App is included in every package
Against
- Pricing is available only on request
- Essentials allows one promotion per month
The verdict
Fivestars combines customer rewards, automated offers, and promotion tools, with the clearest plan distinction being the monthly promotion limit and added Pro features. Businesses need to request pricing to assess the cost.
Who it suits
Fivestars is aimed at local businesses and independent franchises in the US and Canada that want to manage loyalty rewards and customer promotions. Essentials suits businesses needing one monthly promotion; Pro allows unlimited promotions and adds Text-to-Join and customer acquisition.
Plans and prices
Essentials
Customer Touchscreen · Customer database · Eight AutoPilot campaigns · One promotion per month
Read 19 Sep 2026 · fsweb.fivestars.com
Pro
Customer Touchscreen · Customer database · Eight AutoPilot campaigns · Unlimited promotions
Read 19 Sep 2026 · fsweb.fivestars.com
On the record
- Automated campaigns
- AutoPilot sends automated offers for customer milestones such as a first visit, birthday, or risk of not returning.fsweb.fivestars.com · read 9 Oct 2026
- Compliance and fraud prevention
- Fivestars says its program is TCPA compliant and logs customer activity for fraud prevention.fsweb.fivestars.com · read 9 Oct 2026
- Customer database
- The program tracks customer points and sends rewards based on each customer’s journey with the business.fsweb.fivestars.com · read 9 Oct 2026
- Customer sign-in
- Customers can sign in to earn points and redeem rewards using their phone number.fsweb.fivestars.com · read 9 Oct 2026
- Manager app
- The Fivestars Manager App is available for Android and iOS and is included in every Fivestars package.fsweb.fivestars.com · read 9 Oct 2026
- POS and tablet
- Fivestars Connect runs on a Fivestars-provided tablet or directly on the business’s point-of-sale system.fsweb.fivestars.com · read 9 Oct 2026
- Pricing
- Fivestars describes its pricing as flexible and directs businesses to talk with its team to find a package; it does not state a price on that page.fsweb.fivestars.com · read 9 Oct 2026
- Promotions
- Businesses can send promotions by text, email, and push notification, immediately or on a schedule.fsweb.fivestars.com · read 9 Oct 2026
- Reporting
- The dashboard tracks program performance, including new sign-ups, return visits, and rewards redeemed.fsweb.fivestars.com · read 9 Oct 2026
- Segmentation
- Businesses can tag customers, segment them into groups, and import contacts from Constant Contact, Mailchimp, and other services.fsweb.fivestars.com · read 9 Oct 2026
- Target customers
- Fivestars describes its marketing platform as serving local businesses and independent franchises in the US and Canada.fsweb.fivestars.com · read 9 Oct 2026
- What it does
- Fivestars offers local businesses loyalty rewards and marketing tools to encourage customers to return.fsweb.fivestars.com · read 9 Oct 2026
