FieldBench

FieldBench is field service software for skilled trades, with tools for jobs, quotes, equipment, and payments. For residential and light commercial plumbing, it supports scheduling, dispatch, client communication, invoicing, and payment collection. Its dispatch board offers board, calendar, map, and list views for checking job status, assignment, and rescheduling. Quotes can present good, better, and best options, go to clients for signature and approval, and convert into invoices. Payment options include Stripe cards and deposits, saved cards, invoice payment links, and Tap to Pay where available. Tap to Pay availability depends on processor, device, and region, and processing fees apply separately. Technicians using the iOS or Android app can access jobs, client and equipment history, forms, quotes, payments, chat, and time tracking. Integrations include QuickBooks Online, Stripe, Google Calendar, Outlook Calendar, and Zapier. The Free plan is free for one user and up to 20 jobs per month. Starter costs $49 a month for three users and unlimited jobs; Pro costs $99 a month for seven users and advanced operations.

FieldBench combines dispatch, quotes, job records, and payment options for trade-service workflows. Compare the free plan's job and user limits with your team's needs.

FieldBench may suit plumbing businesses and other field-service shops that dispatch technicians or crews. Its mobile apps provide technicians access to job and customer information while working.

FieldBench is field-service software for plumbing and other technician-led trades. It best suits small shops that want dispatch, quoting, job records, and payments connected across office and mobile workflows. The free tier is a constrained trial ground; a team handling more than 20 jobs a month will need a paid plan.

Overview

For residential and light commercial plumbing, FieldBench brings scheduling, dispatch, client communication, quotes, invoices, and payment collection into one workflow. That makes it a stronger fit for coordinating technicians than for a shop seeking only estimates or billing.

The dispatch board’s board, calendar, map, and list views show job status and assignment, and support rescheduling. The range of views gives dispatchers flexibility in how they scan and adjust work; GPS or route tracking is also supported. Roles and permissions can restrict access to pricing, dispatch, and settings, a useful control when office staff and technicians need different visibility.

Key features

From quote to payment

Quotes can offer good, better, and best options, go to clients for signature and approval, and convert into invoices. That connects customer choice to billing instead of leaving an accepted estimate disconnected from the job. Online booking, estimate building, and work orders extend the workflow beyond dispatch.

Payment options include Stripe cards and deposits, saved cards, invoice payment links, and Tap to Pay where available. Tap to Pay depends on processor, device, and region, and processing fees are separate, so it should not be treated as a universal or fee-free collection method.

Mobile and integrations

The Android and iOS apps give technicians access to jobs, client and equipment history, forms, quotes, payments, chat, and time tracking. That breadth can reduce the need to switch between office and field workflows. Official integrations with QuickBooks Online, Stripe, Google Calendar, Outlook Calendar, and Zapier help connect accounting, payments, calendars, and other automations.

Pricing

FieldBench is freemium, with a 30-day trial and paid plans from $49/mo.

• Free: free for 1 user, up to 20 jobs per month, 50 Pricebook items, and 20 active Equipment records. It is a sensible way for a solo operator to start, but the job cap quickly rules it out for a busier shop.
• Starter: $49 a month for 3 users and unlimited jobs. This is the practical step up for a small crew whose work volume exceeds the free cap; it adds capacity, though it does not include the advanced operations of Pro.
• Pro: $99 a month for 7 users and advanced operations, including features such as inventory management and job costing. It fits a larger team that needs those operational tools, but the higher price and seat limit make it less suited to a solo business.

Payment-processing fees apply separately. The 30-day trial gives teams time to assess the workflow before choosing a paid tier.

Platforms

FieldBench is available on Android, iOS, and the web. Mobile apps support technician access to jobs and related customer, equipment, and payment workflows.

Who it's for

Plumbing is the clearest fit, particularly for residential and light commercial shops dispatching technicians. FieldBench also targets HVAC, electrical, appliance repair, garage doors, landscaping, roofing, pest control, cleaning, and other field-service businesses. The free plan suits a solo user with modest monthly volume; Starter better matches a small crew, while Pro is for teams needing advanced operations.

Pros and cons

• Pro: Quotes can present tiered options and flow through approval into invoices, keeping estimating and billing connected.
• Pro: Multiple dispatch views and mobile access to job, client, and equipment records support both office coordination and field work.
• Pro: The Free tier allows a solo user to begin without a monthly charge.
• Con: Free is capped at 20 jobs per month, with only one user, limiting its usefulness once a shop has regular volume or multiple technicians.
• Con: Tap to Pay is conditional on processor, device, and region, and payment fees are additional.
• Con: Starter’s three-user allowance and Pro’s seven-user allowance may constrain growing crews.

Alternatives

For a broader comparison of plumbing-focused tools, see Plumbing Software.

• ServiceM8 is worth comparing if its free plan’s 30 jobs per month for one user is a better fit for a solo operator.
• Contractor+ may suit a business prioritizing lead and client management: its free FREEDOM plan allows up to 250 leads and clients, but caps estimates or invoices at five per month.
• OpenFieldPro is an option for teams seeking a self-hosted AGPL core with no stated limits on users, technicians, customers, jobs, invoices, locations, or core operational features.
• Opsler is another freemium option; its Budding plan provides two seats and 50 jobs per month.
• BigChange is an alternative with custom pricing and plans that include support, CRM, job scheduling, mobile app, live tracking, quotes and invoices, business intelligence, and collaboration tools.
• ServiceWorks is a paid alternative with a Bronze plan at $150 a month.
• Fieldpoint is a paid alternative with custom pricing.
• SAWIN Service Automation is a paid alternative with custom pricing.

Verdict

FieldBench is a strong match for small plumbing and field-service shops that want dispatch, quoting, invoicing, and technician mobile tools in one system. Its most compelling case is the connected quote-to-payment workflow, but the free plan’s 20-job cap and paid tiers’ seat limits mean growing teams should weigh Starter or Pro against their volume and staffing needs.