- Home
- Knowledge base software
- eGain Knowledge Hub
On the recordRead 12 Oct 202618 facts
eGain Knowledge Hub
eGain Knowledge Hub · Sunnyvale, California, United States · founded 1997
Plans and prices
Contact Center User
$25a month
AI-powered knowledge and guidance for contact center agents
Read 12 Oct 2026 · egain.com
Enterprise User
$12.50a month
AI-powered knowledge and guidance for enterprise users outside the contact center
Read 12 Oct 2026 · egain.com
Customer Self-Service
$0.20usage-based
Session ends on exit or after 20 minutes of inactivity; billing uses 10-minute increments rounded up
Read 12 Oct 2026 · egain.com
On the record
- Additional compliance
- The security policy says PCI-DSS Level 1, FedRAMP, and HIPAA coverage apply when the customer purchases and maintains the applicable eGain Cloud Service add-on.hd.egain.com · read 12 Oct 2026
- AI capabilities
- The product page describes AI reasoning, machine learning, natural language processing, and analytics as powering the platform.egain.com · read 12 Oct 2026
- Publishing audience
- bothegain.com · read 21 Sep 2026
- Authoring and governance
- Features include generative AI authoring, WYSIWYG authoring, compliance workflows, revision history, role-based access control, and taxonomy management.egain.com · read 12 Oct 2026
- Content analytics
- Yesegain.com · read 21 Sep 2026
- Integrations
- eGain lists integrations including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint, Adobe Experience Manager, Cisco, Avaya, Amazon Connect, Five9, and Genesys.egain.com · read 12 Oct 2026
- Intended customers
- eGain describes the Knowledge Hub as serving contact center agents and digital-first, remote-first businesses seeking customer service knowledge management.egain.com · read 12 Oct 2026
- Knowledge delivery
- Knowledge-use features include AI search, content personalization, process guidance, audience-specific portals, feedback, and suggestions.egain.com · read 12 Oct 2026
- Purpose
- eGain Knowledge Hub is a contact center knowledge management platform that centralizes customer context, omnichannel content, search, guidance, and analytics.egain.com · read 12 Oct 2026
- Salesforce integration
- Agents can search and browse eGain knowledge within Salesforce and add articles as case solutions.help.egain.com · read 12 Oct 2026
- Security
- eGain's security policy describes a security program based on NIST 800-53 and ISO 27001:2013, with annual independent third-party audits that include SOC 2 Type II.hd.egain.com · read 12 Oct 2026
- SSO support
- Yesegain.com · read 21 Sep 2026
- Support
- The eGain site lists support contact information at [email protected] and +1 800-821-4358.egain.com · read 12 Oct 2026
- Trial
- eGain offers a free trial for a limited period; its pricing page also describes Innovation in 30 Days as a no-cost 30-day guided production pilot.egain.com · read 12 Oct 2026
- Trusted answers
- The product is designed to give agents a single trusted answer and support consistent, compliant processes across touchpoints.egain.com · read 12 Oct 2026
- Version history
- Yesegain.com · read 21 Sep 2026
