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Pricing · 2026
eGain Knowledge Hub pricing
3 plans on the record · a free trial
Every plan
Contact Center User
$25 a month
per named user per month
AI-powered knowledge and guidance for contact center agents
Read 12 Oct 2026 · egain.com
Enterprise User
$12.50 a month
per named user per month
AI-powered knowledge and guidance for enterprise users outside the contact center
Read 12 Oct 2026 · egain.com
Customer Self-Service
$0.20 usage-based
per self-service session; buy in blocks of 1,000 billable session units
Session ends on exit or after 20 minutes of inactivity; billing uses 10-minute increments rounded up
Read 12 Oct 2026 · egain.com