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eDirectGlass
Scottsdale, Arizona, United States
What it is
eDirectGlass provides point-of-sale and shop-management software for automotive glass repair and replacement businesses. It supports quotes, invoices, EDI billing, scheduling, dispatch, payments, customer communication, reporting, and supplier ordering. Vehicle lookup by VIN or license plate and GlassPartMatch are included in the listed shop plans. The login page lists real-time pricing and ordering for Mygrant, Pilkington, and PGW. The platform is available on Android, iOS, and the web; browser access works on phones, tablets, Apple devices, and other devices. Pay-Per-Invoice costs $5, paid once, billed per submitted invoice, for up to five users and intended for up to 50 invoices per month, with an annual contract. Essential, Premium, and Premium Plus are billed per user per month under annual contracts; EDI invoices and LYNX assignments carry additional charges. Premium Plus includes MailChimp integration and multi-location management. A 30-day free trial requires no credit card or software installation, but excludes some services, including QuickBooks export and LYNX assignments.
For and against
For
- Covers quotes, invoices, scheduling, and dispatch.
- Supports vehicle lookup by VIN or license plate.
- Lists real-time supplier pricing and ordering.
- Works on Android, iOS, and web.
- 30-day trial requires no credit card or installation.
Against
- No free plan is listed.
- Subscription plans require annual contracts.
- Concurrent use of one username is unsupported.
- Trial excludes QuickBooks export and LYNX assignments.
The verdict
eDirectGlass covers shop-management workflows from estimates and billing to dispatch and supplier ordering. Buyers should account for annual contracts on subscription plans, per-user billing, and additional EDI and LYNX charges.
Who it suits
eDirectGlass suits automotive glass repair and replacement shops managing sales, scheduling, dispatch, billing, and supplier orders. Pay-Per-Invoice is positioned for smaller shops with five or fewer users.
Plans and prices
Pay-Per-Invoice
up to 5 users · unlimited EDI invoicing · GlassPartMatch · live help
Read 15 Oct 2026 · edirectglass.com
TechPro Mobile
ArrivalSync · technician workflow · messaging · inspections
Read 15 Oct 2026 · edirectglass.com
Essential
$0.50 per EDI invoice · $2.25 per LYNX assignment · VIN/plate lookup · supplier ordering
Read 15 Oct 2026 · edirectglass.com
Premium
Essential features · routing and dispatch · MyGlassClaim portal · Web Quote Lite
Read 15 Oct 2026 · edirectglass.com
Premium Plus
Premium features · MailChimp integration · full Web Quote · expanded statistics
Read 15 Oct 2026 · edirectglass.com
AGR ShopOps AI Starter
250 AI voice minutes
Read 15 Oct 2026 · edirectglass.com
AGR ShopOps AI Growth
600 AI voice minutes · website plug-in
Read 15 Oct 2026 · edirectglass.com
AGR ShopOps AI Complete
1,000 AI voice minutes · website plug-in · social integration
Read 15 Oct 2026 · edirectglass.com
AGR ShopOps AI Pro
multi-location deployment · higher usage
Read 15 Oct 2026 · edirectglass.com
On the record
- Accounting integration
- The user manual says eDirectGlass can send invoice line-item details and payment information to a QuickBooks company file, with setup by an eDirectGlass technician.edirectglass.com · read 7 Oct 2026
- API and SDK availability
- The agreement mentions API call limits, but the public site provides no API reference, SDK download or developer portal.edirectglass.com · read 15 Oct 2026
- Availability terms
- The agreement promises commercially reasonable efforts toward 24/7 availability but excludes planned downtime, force majeure and internet-provider failures.edirectglass.com · read 15 Oct 2026
- Browser limitation
- Chrome and Firefox access historically required an IE Tab extension on Windows, and Apple operating systems were not supported in the published guide.edirectglass.com · read 15 Oct 2026
- Company founded
- LinkedIn lists the company as founded in 1995 and headquartered in Scottsdale, Arizona.linkedin.com · read 15 Oct 2026
- Company ownership
- LinkedIn identifies eDirectGlass as a privately held, wholly owned subsidiary of AMJ Logistics, Inc.linkedin.com · read 15 Oct 2026
- Company size
- LinkedIn reports a 2–10 employee company size and additional locations in Australia, Ireland and Canada.linkedin.com · read 15 Oct 2026
- Contract limitation
- Core subscriptions are described as annual, automatically renewing and non-refundable, with early-termination penalties and a 30-day cancellation notice.edirectglass.com · read 15 Oct 2026
- CRM and portals
- Premium editions include self-managed CRM, MyGlassClaim customer portal and Web Quote capabilities.edirectglass.com · read 15 Oct 2026
- Customer intake AI
- AGR ShopOps AI voice, website and social channels can answer questions, collect vehicle details, quote and schedule jobs.edirectglass.com · read 15 Oct 2026
- Data export limit
- After termination, customers have 30 days to download CSV data and native attachments before deletion may occur.edirectglass.com · read 15 Oct 2026
- Documentation
- Documentation includes a detailed Total Shop Management manual, quick-start guide and browser setup instructions.edirectglass.com · read 15 Oct 2026
- EDI billing
- Insurance and network jobs can be billed electronically with documentation, profile and collection workflows.edirectglass.com · read 15 Oct 2026
- Historical product age
- A 2008 Glass Magazine comparison described eDirectGlass as internet-based Windows software requiring Internet Explorer and offered separate mobile editions.glassmagazine.com · read 15 Oct 2026
- Integrations
- Published integrations include MailChimp, Google Maps, QuickBooks and glass-supplier ordering services.edirectglass.com · read 15 Oct 2026
- Intended customers
- The pricing page positions Pay-Per-Invoice for smaller shops with five or fewer users and Essential for small and growing shops.edirectglass.com · read 7 Oct 2026
- Learning center
- The planned Learning Center is marked coming soon and is intended to provide role-based training and walkthroughs.edirectglass.com · read 15 Oct 2026
- Licence
- The hosted service is proprietary; terms prohibit copying, derivative works, reverse engineering and competitive use.edirectglass.com · read 15 Oct 2026
