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On the recordRead 30 Sep 202614 facts
eCareCRM
Peachtree Corners, Georgia, United States
Plans and prices
Starter
$499a month
Small practices and pilot deployments · core features · email support · standard integrations
Read 30 Sep 2026 · ecarecrm.com
Growth
$1,499a month
Mid-sized organizations · advanced reporting · custom integrations · priority support
Read 30 Sep 2026 · ecarecrm.com
Enterprise
Priced on request
Health systems and multi-state networks · SSO · custom SLAs · HITRUST attestation
Read 30 Sep 2026 · ecarecrm.com
On the record
- Automation
- It supports personalized patient journeys for recalls, appointment preparation, post-visit follow-ups, and re-engagement.ecarecrm.com · read 30 Sep 2026
- Communications
- Its unified patient communication timeline includes SMS, email, voice, web chat, and voicemail.ecarecrm.com · read 30 Sep 2026
- Compliance
- The maker says every customer receives a signed HIPAA Business Associate Agreement and that SOC 2 Type II is audited annually; it describes HITRUST CSF v11 certification as in progress.ecarecrm.com · read 30 Sep 2026
- Data handling
- The maker says it does not train AI models on customer PHI without explicit consent and that customers can export their data in FHIR or CSV formats.ecarecrm.com · read 30 Sep 2026
- Integrations
- The site lists EHR and business systems including Epic, athenahealth, MEDITECH, Salesforce, Zoho CRM, and others, and describes real-time HL7 and FHIR integrations.ecarecrm.com · read 30 Sep 2026
- Intended customers
- The site describes eCareCRM as built for healthcare organizations, with specialty workflows including behavioral health, ABA therapy, fertility and OB/GYN, and home care.ecarecrm.com · read 30 Sep 2026
- Lead intake
- It captures inquiries from web forms, calls, chats, referrals, and campaigns, and routes them by team, location, or specialty.ecarecrm.com · read 30 Sep 2026
- Product
- eCareCRM is a healthcare CRM for managing patient engagement, referrals, intake, communication, scheduling coordination, and operational workflows.ecarecrm.com · read 30 Sep 2026
- Reporting
- Its analytics track patient acquisition, campaign ROI, cost per acquisition, intake drop-offs, and provider or location performance.ecarecrm.com · read 30 Sep 2026
- Reputation
- The platform can automate review requests, route negative feedback privately, and monitor ratings across review platforms.ecarecrm.com · read 30 Sep 2026
- Security
- The security page states that eCareCRM uses AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and multi-factor authentication for admin roles.ecarecrm.com · read 30 Sep 2026
- Support and onboarding
- Every plan includes US-based phone and email support and free data migration; the pricing page gives a 6 to 8 week go-live timeline.ecarecrm.com · read 30 Sep 2026
- Trial
- The maker offers a 30-day trial with full platform access and says no credit card is required.ecarecrm.com · read 30 Sep 2026
