- Home
- Healthcare CRM Software
- Salesforce Health Cloud
Salesforce Health Cloud
San Francisco, California, United States
What it is
Salesforce Health Cloud brings clinical and nonclinical information together to support care coordination, personalized care, and health operations. It combines clinical records with other patient data to create a patient view alongside an EHR, and Salesforce positions it as a layer for engagement, data aggregation, and collaboration that extends an EHR. Integrated Care Management offers flexible care plans and AI-assisted assessment suggestions. Provider workflows cover patient access, referrals, scheduling, outreach, and coordination; Home Health adds automated scheduling, offline mobile assessments, and medication management. FHIR APIs and pre-built integrations support bidirectional data flow, and Salesforce says the product integrates with all major EHRs. Salesforce states that Health Cloud is HIPAA compliant and lists standards including HIPAA, HL7 FHIR, HITRUST, FedRAMP, GDPR, and NHS DCB 0129. The maker says patient data is not used to train public models and describes guardrails and human oversight for AI. Plans start at $350/user/mo billed annually, with a 30-day trial. Platforms include Android, iOS, web, and API.
For and against
For
- Combines clinical and nonclinical patient data alongside an EHR
- Care plans include AI-powered assessment suggestions
- Home Health includes offline mobile assessments
- Supports bidirectional data flow through FHIR APIs
- 30-day trial is available
Against
- No free plan
- Starts at $350/user/mo billed annually
- Core includes 20MB data storage per user
The verdict
Health Cloud combines patient data, care coordination, provider workflows, and EHR connectivity. Its annual per-user starting price and limited Core storage are important plan considerations.
Who it suits
It suits providers, payers, and public health agencies seeking shared patient information and care workflows. Organizations should account for annual per-user pricing and the absence of a free plan.
Plans and prices
Health Cloud Enterprise
Clinical and Insurance Data Models · Integrated Care Management · Omnistudio and FlexCards
Read 15 Oct 2026 · salesforce.com
Health Cloud Unlimited
Everything in Enterprise · More storage and automation · Predictive and generative AI · Premier Success Plan
Read 15 Oct 2026 · salesforce.com
Health Cloud Agentforce 1 for Sales
Unlimited Edition features · Agentforce for Health Cloud · Flex Credits · Data Cloud
Read 15 Oct 2026 · salesforce.com
Health Cloud Agentforce 1 for Service
Unlimited Edition features · Agentforce for Health Cloud · Flex Credits · Data Cloud
Read 15 Oct 2026 · salesforce.com
Health Cloud Sales & Service Core
Clinical & Insurance Data Models · Flex credits for AI, Agentforce, and Data · Slack Business+ with Slackbot, Tableau Next, Premier Success
Read 30 Sep 2026 · salesforce.com
Health Cloud Sales & Service Advanced
More AI, storage, automation, and security · Backup & Recover, Archive, Data Detect, Security Center · Help Agent, Customer Signals Intelligence, Sales Programs
Read 30 Sep 2026 · salesforce.com
Health Cloud Service Max
Agentforce for health and service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps Advanced
Read 30 Sep 2026 · salesforce.com
Health Cloud Sales Max
Agentforce for health and sales · Unmetered employee-agent usage · Salesforce Contracts, Contact Center (Digital)
Read 30 Sep 2026 · salesforce.com
Health Cloud Sales & Service Max
Agentforce for health, sales & service · Unmetered employee-agent usage · Workforce Management, Quality Management, Salesforce Maps, Salesforce Contracts, Contact Center (Digital)
Read 30 Sep 2026 · salesforce.com
On the record
- AI agents
- Prebuilt Agentforce skills include EHR retrieval, eligibility and benefits verification, provider matching, medication-refill requests, claims service, and coverage assistance.g2.com · read 15 Oct 2026
- AI data handling
- Salesforce says patient data is never used to train public models and describes built-in guardrails and human-in-the-loop controls for governed AI.salesforce.com · read 30 Sep 2026
- Analytics
- Health Intelligence, powered by Tableau, provides predictive insights and embeds analytics in care workflows.salesforce.com · read 15 Oct 2026
- API types
- Salesforce documents REST, SOAP, Bulk, Connect REST, Apex REST, Apex SOAP, Analytics REST, Platform Events, and Streaming APIs, with availability depending on edition.help.salesforce.com · read 15 Oct 2026
- Audience
- Salesforce presents Health Cloud for providers, payers, and public health agencies.salesforce.com · read 30 Sep 2026
- Care coordination
- Integrated Care Management supports whole-person care with flexible care plans and AI-powered assessment suggestions.salesforce.com · read 30 Sep 2026
- Care management
- Integrated care-management tools support care plans, assessments, referrals, and coordinated interventions.salesforce.com · read 15 Oct 2026
- Company background
- Salesforce says it was founded in 1999 and identifies San Francisco as its headquarters.salesforce.com · read 30 Sep 2026
- Company founded
- Salesforce was incorporated and began operations in San Francisco in 1999.salesforce.com · read 15 Oct 2026
- Company headquarters
- Salesforce lists its headquarters in San Francisco, California.linkedin.com · read 15 Oct 2026
- Company legal name
- The company is legally named Salesforce, Inc.crunchbase.com · read 15 Oct 2026
- Company size
- LinkedIn lists Salesforce as having more than 10,001 employees, while Salesforce’s executive biography states more than 70,000 employees.linkedin.com · read 15 Oct 2026
- Contact center
- The product includes healthcare contact-center capabilities that can retrieve and send EHR data during interactions.salesforce.com · read 15 Oct 2026
- Developer documentation
- Salesforce publishes Health Cloud developer guides, API specifications, integration guides, videos, tools, and code samples.salesforce.com · read 15 Oct 2026
- Digital engagement
- Health Cloud provides digital engagement and self-service capabilities for patient and member interactions.salesforce.com · read 15 Oct 2026
- Document AI
- Document AI extracts and digitizes clinical information from forms and other documents.g2.com · read 15 Oct 2026
- EHR interoperability
- Public FHIR integrations connect to certified EHRs and can retrieve structured data in real time without storing that data in Salesforce.salesforce.com · read 15 Oct 2026
- EHR relationship
- Salesforce describes Health Cloud as an engagement, data aggregation, and collaboration layer that extends an EHR.salesforce.com · read 30 Sep 2026
