CusRev

CusRev combines an online business review platform with an open source plugin for e-commerce stores. Businesses can automatically invite customers after orders, schedule reminders, or send review invitations manually. Customers can review multiple products at once, using mobile-friendly forms that accept pictures and video. The plugin also supports review coupons, including automatic coupons and discount tiers. For product discovery, its listed tools include SEO, Google Shopping integration, XML product and review feeds, a display widget, and structured review data. CusRev works with WPML and Polylang, and its maker documents compatibility with WooCommerce Subscriptions. Reviews submitted in response to invitations appear on CusRev.com, where businesses cannot edit or delete them; automatic verification does not mean CusRev checks or endorses reviews. Basic is free forever with essential plugin features and community forum support. Professional costs $7.99 a month or $59.99 a year, with dedicated email support and a license key for one domain at a time. Subdomains count as separate domains.

CusRev offers review collection and e-commerce features with a free Basic plan and paid Professional options. Consider the domain limit and lack of Google Seller Ratings support if those matter to your setup.

CusRev suits e-commerce businesses that want to request and display product reviews, including reviews with photos or video. It may also fit stores that use WooCommerce Subscriptions, WPML, or Polylang.

CusRev is an open-source e-commerce plugin and online platform for collecting business and product reviews. It is best for WooCommerce stores that want review requests, media submissions and incentives in one workflow. The free Basic plan is a useful starting point, while paid users need to weigh the one-domain license and limited Google support.

Overview

CusRev brings review invitations and collection together: businesses can automatically ask customers to review orders or send invitations manually, and customers can review several products at once. That makes it a practical fit for stores seeking a review process connected to commerce rather than a general reputation-management tool.

Reviews submitted in response to invitations are published on CusRev.com, where businesses cannot edit or delete them. CusRev describes verification as automatic but does not check or endorse reviews. The publishing rule limits a business’s ability to alter invited reviews, though it should not be read as a guarantee that a review is accurate.

Key features

• Review requests: Automatic scheduling handles routine outreach, while manual invitations allow more targeted requests. Although the default is to invite all customers, businesses can change the setting to invite selected customers only.
• Media and forms: Customers can submit picture and video reviews through mobile-friendly forms. That gives stores a way to collect richer feedback than text alone.
• Coupons: Automatic coupons and discount tiers let businesses offer incentives for reviews. Stores should consider whether those incentives suit their review-collection approach.
• Search and shopping feeds: SEO features, Google Shopping integration, XML product feeds and product-review feeds connect reviews with product discovery. CusRev does not support Google Seller Ratings, however, so reviews cannot be integrated into paid Google Search ads.
• Store compatibility: CusRev is compatible with WPML and Polylang, and the maker documents compatibility with WooCommerce Subscriptions. These are useful considerations for multilingual stores and subscription businesses.

Pricing

CusRev uses a freemium model, with no free trial. Basic costs nothing and includes essential plugin features plus free community forum support. It is the sensible place to start for a store that can work with community support and does not need the paid support channel.

Professional (monthly) costs $7.99 a month, billed monthly, and adds dedicated email support. Professional (annual) costs $59.99 a year, billed yearly, with the same one-domain license and dedicated email support. Annual billing costs less than paying the monthly rate for twelve months, but commits the buyer for the year.

Both Professional options allow one domain per license key; subdomains count as separate domains. That makes the paid plan a narrower fit for businesses running multiple storefront domains. Basic is free forever, while Professional is the route to dedicated email support and a paid license.

Platforms

CusRev is available for self-hosted and web use. Its e-commerce focus and documented WooCommerce compatibility make it most relevant to stores using that ecosystem.

Who it's for

CusRev suits WooCommerce businesses that want to automate review invitations, accept photo and video feedback, and use coupons to encourage submissions. It is particularly appealing to stores that can begin on the free plan or operate on one domain. Businesses that need Google Seller Ratings in paid Search ads or a Professional license across several domains should look elsewhere.

Pros and cons

• Pro: The free Basic plan includes essential plugin features and community forum support, so stores can start without a subscription.
• Pro: Automatic and manual invitations, multi-product reviews, media submissions and coupon options cover several parts of the review workflow.
• Pro: Invited reviews cannot be edited or deleted by businesses on CusRev.com, which constrains post-submission changes.
• Con: Automatic verification does not check or endorse reviews, so it is not a factual validation process.
• Con: Lack of Google Seller Ratings support rules out using these reviews in paid Google Search ads.
• Con: Each Professional license covers only one domain, with subdomains counted separately, which can raise the cost or complexity for multi-domain operators.

Alternatives

Product Review Software is a useful starting point for comparing review tools across the category.

Consider Yotpo Reviews if its free plan’s 50 orders per month, 500 outgoing emails and 200 kick-start credits suit your needs, or if you are considering its $15 a month Starter plan.

Ali Reviews is an option if you want a free trial and can work within its free plan’s 10 published reviews per product and no photo or video reviews.

CWILL Product Reviews may suit stores prioritizing unlimited review requests on a free plan, with a cap of six reviews per product.

Judge.me is worth considering if you want a free plan with unlimited review requests, photo and video review requests, a review widget and CSV imports.

Junip offers a free plan with unlimited review requests and orders, on-site displays, automated request emails, analytics and review replies.

LAI Product Reviews may fit a store looking for a lower-priced paid entry point: its Essentials plan costs $6.99 a month, while its free plan limits imported products, reviews, imports and monthly emails.

Loox is another freemium option; compare its plan terms with CusRev’s one-domain Professional license when choosing between them.

Rivyo is an alternative with a free Indie plan that includes unlimited product reviews, 100 Amazon or AliExpress imports and 100 orders per month.

Verdict

CusRev is a strong fit for a WooCommerce store that wants a free, commerce-focused way to solicit and display product reviews, with media submissions and coupon incentives. The case for looking elsewhere is clear if paid Google Search ad ratings matter or if one domain per Professional license will not cover your storefronts.