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Community RCS Business Messaging
What it is
Community RCS Business Messaging helps businesses send branded, interactive messages to customers on supported phones. Messages can contain image carousels with titles, descriptions and calls to action, along with suggested replies and quick-action buttons. Businesses can display a logo, brand color and verified blue check in message threads. When a recipient’s phone does not support RCS, messages automatically fall back to SMS. Community lists availability for Android and iPhone running iOS 18 or later, as well as web. The service supports two-way messaging, rich media, API access and webhooks. Listed integrations include Salesforce, Shopify, Zapier, Adobe Journey Optimizer, Bandsintown and Formstack. Community describes async REST APIs, event-based webhooks and nightly bulk data downloads for integrations and data exchange. RCS for Business is labeled Early Access, and businesses can request a demo. Plans are Small Business, Mid Market and Enterprise; pricing is on request, and there is no free plan.
For and against
For
- Branded threads can show a logo, color and verified check.
- Messages support carousels, suggested replies and quick actions.
- Automatic SMS fallback for devices without RCS.
- Integrations include Salesforce, Shopify and Zapier.
Against
- RCS for Business is labeled Early Access.
- No free plan is available.
- Pricing is available on request.
The verdict
Community combines branded RCS messaging with interactive content, integrations and SMS fallback. Businesses should note its Early Access status and request pricing details before choosing a plan.
Who it suits
It suits businesses, brands, public figures and creators seeking to communicate with audiences through messaging. Teams needing integrations or developer tools can use its listed connections, APIs and webhooks.
Plans and prices
Small Business
Dedicated 10DLC number · two-way messaging · web and iOS app · 5 admin roles
Read 5 Oct 2026 · community.com
Mid Market
Everything in Small Business · API access · automations · campaign scheduling
Read 5 Oct 2026 · community.com
Enterprise
Everything in Mid Market · SSO · customizable package · dedicated support team
Read 5 Oct 2026 · community.com
On the record
- Availability
- RCS for Business is labeled Early Access, and Community invites businesses to request a demo.community.com · read 5 Oct 2026
- Branding
- Businesses can show their logo, brand color, and verified blue check in message threads.community.com · read 5 Oct 2026
- Company history
- Community says it was founded in 2019 by Guy Oseary, Ashton Kutcher, Josh Rosenheck, and Matthew Peltier.community.com · read 5 Oct 2026
- Developer tools
- Community describes async REST APIs, event-based webhooks, and nightly bulk data downloads for integrations and data exchange.community.com · read 5 Oct 2026
- Fallback
- Messages automatically fall back to SMS when a device does not support RCS.community.com · read 5 Oct 2026
- Integrations
- Community lists integrations including Salesforce, Shopify, Zapier, Adobe Journey Optimizer, Bandsintown, and Formstack.community.com · read 5 Oct 2026
- Interactive content
- RCS messages can include swipeable carousels with images, titles, descriptions, and calls to action, plus suggested replies and quick action buttons.community.com · read 5 Oct 2026
- Security and compliance
- Community's Trust Center lists SOC 2 Type 2, CCPA, and GDPR, and provides access to security documentation on request.trust.community.com · read 5 Oct 2026
- Support
- Community's pricing page includes premier support for Mid Market and a dedicated support team for Enterprise.community.com · read 5 Oct 2026
- Supported devices
- Community says RCS messaging is available on iPhone with iOS 18 or later and Android.community.com · read 5 Oct 2026
- What it does
- The product sends branded RCS business messages with rich cards and interactive replies to customers on supported phones.community.com · read 5 Oct 2026
- Who it is for
- Community describes its platform as connecting businesses, brands, public figures, and creators with their audiences through messaging.community.com · read 5 Oct 2026
