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BiteBerry DMS
Žilina, Slovakia
What it is
BiteBerry DMS is paid delivery-management software for restaurants, syncing kitchen operations with couriers and coordinating internal, external, or combined fleets. Its kitchen app supports custom preparation steps, receipt and label printing, and sorting by priority, courier, tag, or station. The Driver app lets couriers confirm orders ready for pickup, navigate routes, and manage multi-point pickup and multi-drop deliveries. Dispatchers can assign and dispatch orders in two clicks, while routing uses traffic data, distance, and order priority to adjust routes and prioritize urgent deliveries. Restaurants can offer a branded tracker with real-time delivery status and courier chat. Built-in analytics cover delivery times, success rates, order volumes, and driver efficiency. Integrations include major delivery services, POS systems, and integration platforms. The public API covers menus, orders, hours, and health, with bi-directional webhooks. Plans start at €75/mo, with a free trial but no free plan.
For and against
For
- Supports internal and external fleets
- Real-time customer tracking and courier chat
- Dynamic route optimization
- Two-click dispatching
- 25+ integrations included
Against
- No free plan
- Pricing starts at €75/mo
- Requires delivery-operation setup
The verdict
BiteBerry DMS combines kitchen workflows, dispatch, routing, tracking, analytics, and integrations in one restaurant delivery platform. Its paid plans and multi-fleet tools make it a candidate for organizations coordinating substantial delivery operations.
Who it suits
It suits local restaurants and global chains managing orders from multiple channels, fleets, and delivery partners. It is also relevant to teams needing branded tracking, analytics, and API synchronization.
Plans and prices
Core Platform
Public API access · 25+ integrations included · Menu, orders, stores and hours sync · Webhook infrastructure
Read 8 Oct 2026 · biteberry.com
Delivery Management
Route optimization · Predictive ETAs · Smart dispatching · Driver mobile app
Read 8 Oct 2026 · biteberry.com
On the record
- Analytics
- Built-in analytics report delivery times, success rates, order volumes, and driver efficiency in real time.biteberry.com · read 8 Oct 2026
- API
- BiteBerry says its public API covers menus, orders, hours, and health through one endpoint, with bi-directional webhooks for real-time sync.biteberry.com · read 8 Oct 2026
- Audience
- BiteBerry describes the platform as serving local one-location brands as well as global restaurant chains.biteberry.com · read 8 Oct 2026
- Customer tracking
- The customizable order tracker can use a restaurant's logo and colors and lets customers track deliveries in real time and chat with couriers.biteberry.com · read 8 Oct 2026
- Data hosting
- The privacy notice names cloud computing providers with EU servers, such as AWS, and says transfers outside the EU/EEA are subject to GDPR safeguards.biteberry.com · read 8 Oct 2026
- Driver app
- The included Driver app lets couriers confirm pickup-ready orders, navigate routes, and handle multi-point pickup and multi-drop.biteberry.com · read 8 Oct 2026
- Fleet and dispatch
- DMS supports own fleets, external fleets, or a combination, and dispatchers can assign and dispatch orders in two clicks.biteberry.com · read 8 Oct 2026
- Integrations
- The integrations page lists delivery services including Uber Eats, Deliveroo, Wolt, Just Eat, Delivery Hero, Foodora, and Bolt, alongside POS and integration platforms.biteberry.com · read 8 Oct 2026
- Kitchen workflow
- The kitchen app supports customizable preparation steps, receipt and label printing, and sorting orders by priority, couriers, tags, or stations.biteberry.com · read 8 Oct 2026
- Privacy
- The privacy notice says personal data are processed in compliance with GDPR and describes technical and organizational measures to protect stored personal data.biteberry.com · read 8 Oct 2026
- Purpose
- BiteBerry DMS syncs restaurant kitchens with couriers, balances internal fleets with external delivery providers, and automates dispatching.biteberry.com · read 8 Oct 2026
- Routing
- The FAQ says routes use real-time traffic data, order priority, and distance calculations, adjust dynamically, and automatically prioritize urgent or time-sensitive orders.biteberry.com · read 8 Oct 2026
- Support
- The pricing FAQ says BiteBerry replies to email or contact-form inquiries within 24 hours.biteberry.com · read 8 Oct 2026
