Ameyo Contact Center

Plans and prices

Every plan, in full

On the record

Agent tools

Its unified desktop consolidates customer history, context, tickets, and tools, and its agent copilot offers real-time AI suggestions.exotel.com · read 10 Oct 2026

Analytics

Customizable dashboards and real-time alerts show agent performance, queue status, and SLA compliance.exotel.com · read 10 Oct 2026

APIs

CRM integration supports RESTful or SOAP web services to fetch and update customer data.docs.exotel.com · read 10 Oct 2026

Audience

The enterprise contact center pricing page describes its solution as designed for large enterprises with complex needs.next.exotel.com · read 10 Oct 2026

Authentication

The contact center supports optional two-factor authentication using a one-time password in addition to user ID and password.docs.exotel.com · read 10 Oct 2026

Automation

The platform supports voicebots, chatbots, IVR deflection, and bot-to-agent handoffs.exotel.com · read 10 Oct 2026

Deployment

Deployment options include private cloud, public cloud, hybrid, customer cloud, and on-premise.next.exotel.com · read 10 Oct 2026

Dialers

Autodialer features include answering machine detection, DNC management, retry time settings, pacing ratio control, and preview, predictive, and fixed pace dialing modes.exotel.com · read 10 Oct 2026

Integrations

Documented CRM toolbar integrations include Salesforce, Microsoft Dynamics, Freshdesk, Zendesk, Zoho CRM, and Zoho Desk.docs.exotel.com · read 10 Oct 2026

Limits

The pricing page says voice streaming (Agent Stream) is excluded from the listed plans and is available separately.next.exotel.com · read 10 Oct 2026

Omnichannel

The product lists voice, WhatsApp, Instagram, RCS, SMS, and other channels.exotel.com · read 10 Oct 2026

Product

Ameyo Contact Center by Exotel unifies voice, messaging, and digital channels to manage customer interactions and improve agent productivity.exotel.com · read 10 Oct 2026

Routing

Routing options include preferred agent, sticky agent, skill-based, and least recently used agent routing.exotel.com · read 10 Oct 2026

Security

The pricing page states that security measures include voice log encryption, ISO 27001:2013, PCI DSS, and data access controls.next.exotel.com · read 10 Oct 2026

Support

The standard support package lists 24×5 availability, phone support, a 90-minute first response, and a six-hour critical-issue target; the listed SLAs apply to incident tickets.docs.exotel.com · read 10 Oct 2026

Alternatives to Ameyo Contact Center

V VICIdialAndroidiPhone & iPad+4 GC Genesys Cloud CXAndroidiPhone & iPad+5 DC Daktela Contact CenterAndroidiPhone & iPad+4 LN Luware NimbusAndroidiPhone & iPad+3 AC Agentforce Contact CenterAndroidiPhone & iPad+3 Q QiscusAndroidiPhone & iPad+5 EC Exotel Contact CenterWebWindows+3 MD Microsoft Dynamics 365 SalesAndroidiPhone & iPad+2

Every alternative, ranked