Zeno
Auckland, New Zealand
What it is
Zeno is a corporate travel and expense platform for booking and managing flights, accommodation, rental cars, and expenses in one interface. It is intended for larger companies and is sold and serviced through Serko’s international network of travel management company partners. Flight options draw from NDC, GDS, direct API connections, and regional carriers; accommodation options include GDS, Booking.com, Expedia, and other providers. Companies can set travel policies, budgets, preferred suppliers, negotiated rates, and approval rules, including multi-level approvals by email or in the app. For expenses, Zeno can extract receipt details, match receipts to card transactions, and reconcile unmatched receipts with expense items. Reporting tools support budget management, potential fraud identification, and tax compliance. The mobile app supports trip search and booking, itinerary viewing, receipt capture and submission, and claim approvals. Single sign-on and supported enterprise-system data imports and exports are also listed. Pricing is available on request. Group bookings can include up to nine travelers; airport transfers are listed only in Australia and New Zealand.
For and against
For
- Combines trip booking and expense management
- Configurable policies, budgets, and approval rules
- Mobile app supports receipt submission and claim approvals
- Supports single sign-on
Against
- Pricing is available on request
- Group bookings are limited to nine travelers
- Airport transfers are listed only in Australia and New Zealand
- Changes and cancellations depend on supplier and regional availability
The verdict
Zeno combines corporate trip arrangements with receipt handling, approvals, and expense reporting. Its availability and some travel changes depend on the travel management company, suppliers, and region.
Who it suits
Zeno suits larger companies that need travel booking, expense workflows, and policy controls. It is provided through travel management company partners, which customers must contact for urgent travel support and some changes.
On the record
- Approvals
- Zeno supports multi-level approvals, including approvals by email or in the Zeno app.serko.com · read 5 Oct 2026
- Availability
- Zeno travel management software is available through its network of travel management companies.zeno.com · read 5 Oct 2026
- Booking options
- Zeno combines flight content from NDC, GDS, direct API connections, and regional carriers with hotel options from GDS, Booking.com, Expedia, and other providers.serko.com · read 5 Oct 2026
- Changes and cancellations
- Changes and cancellations depend on supplier and fare conditions, are only available through a travel management company, and are not available in all regions.serko.com · read 5 Oct 2026
- Company
- Zeno is powered by Serko, which says it has developed business travel and expense tools since 2007.serko · read 5 Oct 2026
- Expense automation
- Zeno can extract receipt details, match receipts to credit card transactions, and reconcile unmatched receipts with expense items.serko.com · read 5 Oct 2026
- Integrations
- The feature listing names Travelfusion and Sabre for NDC flight content, Booking.com and Expedia for accommodation, and supported enterprise systems for profile and cost-center data imports and exports.serko.com · read 5 Oct 2026
- Integration support
- Zeno supports single sign-on and can import employee data from supported enterprise systems and export itinerary and trip cost details to supported third-party systems.serko.com · read 5 Oct 2026
- Intended customers
- Zeno is for larger companies and is sold and serviced through Serko’s international network of travel management company partners.serko.com · read 5 Oct 2026
- Maker
- Zeno is powered by Serko, which says it has been developing business travel and expense management tools since 2007.serko.com · read 5 Oct 2026
- Mobile app
- The Zeno mobile app supports trip search and booking, itinerary viewing, expense receipt capture and submission, and claim approvals.serko.com · read 5 Oct 2026
- Policy controls
- Companies can configure travel policies, budgets, negotiated rates, preferred suppliers, and approval rules for travelers.serko.com · read 5 Oct 2026
- Product
- Zeno is a corporate travel and expense management platform for booking and managing flights, accommodation, rental cars, and expenses in one screen.zeno.com · read 5 Oct 2026
- Reporting
- Expense analysis tools and detailed reporting help managers and finance teams manage budgets, identify potential fraud, and support tax compliance.serko.com · read 5 Oct 2026
- Scale
- Serko says its platforms are used by corporate customers and travel management companies in 180 countries.serko.com · read 5 Oct 2026
- Security
- Serko says it has put technical and organizational security measures and procedures in place to protect personal information from unauthorized use, access, alteration, or disclosure.serko.com · read 5 Oct 2026
- Support
- For urgent travel support, including ticketing changes or disruptions, Zeno directs customers to contact their travel management company directly.serko.com · read 5 Oct 2026
- Travel limits
- A single group booking can include up to nine travelers, and airport transfers are listed as available only in Australia and New Zealand.serko.com · read 5 Oct 2026
