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On the recordRead 8 Oct 202615 facts
WorkforceScheduling.com
O'Fallon, Missouri, USA
Plans and prices
WorkforceScheduling.com subscription
Priced on request
Minimum one month · cancellable at any time · direct deposit
Read 8 Oct 2026 · workforcescheduling.com
On the record
- ACD integration
- The product offers ACD data collection across multiple sites and time zones.workforcescheduling.com · read 8 Oct 2026
- Agent portal
- The web portal lets agents view schedules, request modifications or trades, and receive schedule change notifications.workforcescheduling.com · read 8 Oct 2026
- Data exports
- The FAQ says most system data can be exported in formats including Excel, HTML, and text.workforcescheduling.com · read 8 Oct 2026
- Data retention
- After a subscription ends, customer data is saved for six months unless the customer asks support in writing to destroy it.workforcescheduling.com · read 8 Oct 2026
- Forecasting
- The client software provides forecasting with patented Merlang algorithms.workforcescheduling.com · read 8 Oct 2026
- Hosting
- Client software and the web portal use data stored on Pipkins’ hosted servers, where scheduling and forecasting engines run.workforcescheduling.com · read 8 Oct 2026
- Implementation and training
- Pipkins implements the customer database on hosted servers, can establish an ACD interface, and schedules training at its headquarters, onsite, or online.workforcescheduling.com · read 8 Oct 2026
- Maker
- WorkforceScheduling.com is developed by Pipkins, Inc., which its About page says is headquartered in St. Louis, Missouri and was founded in the early 1980s.workforcescheduling.com · read 8 Oct 2026
- Management
- Supervisors can approve or make schedule changes through the web portal.workforcescheduling.com · read 8 Oct 2026
- Product
- WorkforceScheduling.com is Pipkins’ hosted, subscription-based workforce management solution for call centers.workforcescheduling.com · read 8 Oct 2026
- Reporting
- Client features include analysis and reporting, automated data exports, and agent productivity reporting.workforcescheduling.com · read 8 Oct 2026
- Scheduling
- The software supports skill-based scheduling using SkillSense technology and graphical schedule management tools.workforcescheduling.com · read 8 Oct 2026
- Security
- The product page lists data-level security and filtering, and describes customizable access privileges.workforcescheduling.com · read 8 Oct 2026
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