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Waitwhile
The security page identifies San Francisco, California as the global headquarters and the company page gives its San Francisco address.
What it is
Waitwhile is a platform for managing walk-ins, queues, and appointments. Customers can join queues remotely or on-site through QR codes, a web page, a kiosk, an NFC tag, or SMS, then receive real-time updates and AI-powered wait estimates. Appointment tools include reminders, confirmations, booking rules, and resource matching. LineSync combines scheduled appointments and walk-ins in one queue. The platform offers a REST API, webhooks, no-code integrations, and Zapier connections to more than 3,000 tools; named integrations include Slack, Salesforce, Mailchimp, Google Sheets, Outlook, Google Calendar, Twilio, Zendesk, and Square POS. Waitwhile is available on Android, iOS, web, and API. Its free plan covers one location and 50 visits per month. Paid plans start at $31/mo with annual billing noted for Starter; Business is listed at $55/mo. Enterprise pricing is custom. Waitwhile lists retail, luxury retail, government, education, and healthcare among the industries it serves, and describes its enterprise solution for businesses managing 10 to 600 service points and multiple networks.
For and against
For
- Multiple ways for customers to join a queue
- Real-time updates and AI-powered wait estimates
- Combines appointments and walk-ins with LineSync
- REST API, webhooks, no-code integrations, and Zapier
- Free plan includes one location and 50 visits/month
Against
- Free plan is limited to one location
- Free plan is limited to 50 visits/month
- Starter starts at $31/mo with annual billing
- Enterprise pricing is custom
The verdict
Waitwhile brings queue and appointment management into one platform, with several check-in channels and integration options. Its free plan has defined location and visit limits, while larger needs may require a paid or custom plan.
Who it suits
Waitwhile suits organizations that need to coordinate walk-ins, appointments, or queues across customer check-in channels. Its enterprise offering is described for businesses managing 10 to 600 service points and multiple networks.
Plans and prices
Free
1 location · 50 visits/month · 2-way customer messages · single-location statistics
Read 15 Oct 2026 · waitwhile.com
Starter
Up to 10 locations · up to 2,500 visits/month · multi-location analytics · customizable customer and team messages
Read 15 Oct 2026 · waitwhile.com
Business
Up to 10 locations · up to 5,000 visits/month · custom user roles · API and webhooks
Read 15 Oct 2026 · waitwhile.com
Enterprise
Custom locations and visits · report builder · training and configuration · custom integrations
Read 15 Oct 2026 · waitwhile.com
On the record
- API
- Waitwhile exposes a REST API for account actions and supports event-driven webhooks for real-time updates.waitwhile.com · read 15 Oct 2026
- API availability
- API access is offered on Business and Enterprise plans.waitwhile.com · read 15 Oct 2026
- Appointment tools
- Appointment features include automated reminders, confirmations, booking rules, and resource matching.waitwhile.com · read 30 Sep 2026
- Combined bookings
- LineSync merges scheduled appointments and walk-ins into one queue.waitwhile.com · read 30 Sep 2026
- Company founded
- Waitwhile was founded in San Francisco in 2017 by brothers Christoffer and Jonas Klemming.linkedin.com · read 15 Oct 2026
- Company headquarters
- LinkedIn lists headquarters at 548 Market St, San Francisco, California 94104.linkedin.com · read 15 Oct 2026
- Company legal name
- Crunchbase identifies the legal entity as Waitwhile, Inc.crunchbase.com · read 15 Oct 2026
- Company size
- LinkedIn lists Waitwhile as a privately held company with 11–50 employees.linkedin.com · read 15 Oct 2026
- Compliance
- The company advertises SOC 2 Type II, ISO 27001, GDPR, CCPA, HIPAA and SAML 2.0/SSO support.waitwhile.com · read 15 Oct 2026
- Developer documentation
- The developer hub provides technical resources for creating, retrieving and updating Waitwhile data, with guides and examples.developers.waitwhile.com · read 15 Oct 2026
- Extensibility
- API integrations can embed booking flows, implement custom automation logic and apply custom CSS branding.waitwhile.com · read 15 Oct 2026
- Feature: AI wait estimates
- The Business and higher tiers include WaitIQ AI-powered wait-time estimation.waitwhile.com · read 15 Oct 2026
- Feature: analytics
- Analytics show busy periods, demand by employee or service, and exportable performance information across locations.help.waitwhile.com · read 15 Oct 2026
- Feature: appointment scheduling
- The product provides appointment calendars and can synchronize bookings with waitlists.help.waitwhile.com · read 15 Oct 2026
- Feature: automation
- Automation can trigger customer and team communications based on activity and waiting status.help.waitwhile.com · read 15 Oct 2026
- Feature: geo-fencing
- Geo-fencing can restrict where guests join a waitlist or make a booking.waitwhile.com · read 15 Oct 2026
- Feature: kiosk and displays
- It includes self-service check-in kiosks and TV monitor displays for live queue information.waitwhile.com · read 15 Oct 2026
- Feature: messaging
- Waitwhile supports two-way customer messaging plus staff notifications by email, push and SMS depending on plan.waitwhile.com · read 15 Oct 2026
