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Qwaiting
What it is
Qwaiting is a queue management system for organizations handling appointments and walk-ins. It combines both visit types, routes customers, and gives staff real-time queue monitoring. Customers can join remotely by phone or browser and view live wait times; check-in is available through multiple channels. The system reports on queue times, customer flow, and staff efficiency, and can send automated notifications by SMS, email, or mobile app. Listed integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta. The cloud product runs in a browser, while an on-premises option operates on a local network without internet connectivity. Qwaiting describes security measures including encryption, audit logs, and two-step verification, and lists GDPR, AICPA, HIPAA, ISO/IEC 27001:2022, and SOC 2 Type 2. Plans start at $249/mo, with a 14-day trial and no free plan. Monthly staff-login limits range from 5 on Starter to 50 on Custom.
For and against
For
- Combines appointment and walk-in queues.
- Customers can see live wait times remotely.
- Reports cover queues, customer flow, and staff efficiency.
- Supports SMS, email, and app notifications.
- Listed plans include 24/7 enterprise support.
Against
- No free plan is listed.
- Starter is $249 a month.
- Starter limits staff logins to 5.
The verdict
Qwaiting brings customer check-in, queue monitoring, reporting, and notifications into one system. Consider its monthly plan cost and staff-login limits when choosing a plan.
Who it suits
Qwaiting suits organizations managing customer appointments and walk-ins, including healthcare, banking, retail, government, education, and airports. Its browser, mobile, and on-premises options provide different deployment choices.
Plans and prices
Starter
Staff login upto 5 · Chat support · Email notification · Email support
Read 5 Oct 2026 · qwaiting.com
Starter
Staff login upto 5 · Chat support · Email notification · Email support
Read 5 Oct 2026 · qwaiting.com
Business
Staff login upto 10 · Analytics and reporting · Configuration help · Customize design
Read 5 Oct 2026 · qwaiting.com
Business
Staff login upto 10 · Analytics and reporting · Configuration help · Customize design
Read 5 Oct 2026 · qwaiting.com
Enterprise
Staff login upto 20 · API access · Account manager · Analytics and reporting
Read 5 Oct 2026 · qwaiting.com
Enterprise
Staff login upto 20 · API access · Account manager · Analytics and reporting
Read 5 Oct 2026 · qwaiting.com
Custom
Staff login upto 50 · API access · Account manager · Audit Logging
Read 5 Oct 2026 · qwaiting.com
Custom
Staff login upto 50 · API access · Account manager · Audit Logging
Read 5 Oct 2026 · qwaiting.com
On the record
- Analytics
- Qwaiting reports on queue times, customer flow, and staff efficiency.qwaiting.com · read 5 Oct 2026
- Compliance
- The security page lists GDPR, AICPA, HIPAA, ISO/IEC 27001:2022, and SOC 2 Type 2.qwaiting.com · read 5 Oct 2026
- Deployment
- The cloud product runs in a browser, while the on-premises option is described as operating on a local network without internet connectivity.qwaiting.com · read 5 Oct 2026
- Integrations
- Its listed integrations include Office 365, Salesforce, Microsoft Teams, Zoom, WhatsApp, Google Calendar, Gmail, Slack, and Okta.qwaiting.com · read 5 Oct 2026
- Intended users
- Qwaiting presents the product for organizations in sectors including healthcare, banking, retail, government, education, and airports.qwaiting.com · read 5 Oct 2026
- Notifications
- Qwaiting can send automated notifications through SMS, email, or mobile app.qwaiting.com · read 5 Oct 2026
- Plan limits
- The pricing page lists staff-login caps of 5 for Starter, 10 for Business, 20 for Enterprise, and 50 for Custom.qwaiting.com · read 5 Oct 2026
- Product
- Qwaiting is a cloud-based queue management system for appointment and walk-in queues.qwaiting.com · read 5 Oct 2026
- Queue management
- The system combines appointments and walk-ins, routes customers, and provides real-time queue monitoring.qwaiting.com · read 5 Oct 2026
- Security
- Qwaiting describes SSL encryption, password hashing, encrypted backups, audit logs, and two-step verification among its security measures.qwaiting.com · read 5 Oct 2026
- Support
- The pricing page says all plans include 24/7 enterprise support with live chat, email, a dedicated account manager, and priority SLA-based assistance.qwaiting.com · read 5 Oct 2026
- Virtual queues
- Customers can join queues remotely by phone or web browser and see live wait times.qwaiting.com · read 5 Oct 2026
