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Virsae Service Management
Virsae lists its headquarters at B:HIVE, 72 Taharoto Road, Smales Farm, Auckland 0622, New Zealand.
What it is
Virsae Service Management (VSM) provides service management and analytics for enterprise unified communications and contact center systems. It monitors communications across infrastructure, cloud, network, endpoint, and user layers. Real-time dashboards, alerts, event notifications, and intelligent insights help teams follow conditions, while AI-powered diagnostics analyze UC and contact center data to identify risks and recommend actions. VSM also supports proactive fixes and automation intended to resolve issues with less human intervention. Virsae says the platform manages more than 100 UC, customer experience, and network infrastructure vendors, including Avaya, Cisco, Genesys Cloud, and Microsoft Teams. Monitoring includes MOS scoring, jitter, packet loss, and SIP trunks. Hosted on Microsoft Azure, VSM states 99.99% uptime. Virsae describes its information security management system as based on ISO 27001 standards and lists Australian Government IRAP/ISM, Essential Eight, and TX-RAMP as assessed or certified; ISO 27001:2022 is in progress. Pricing is on request, with a free trial and no free plan.
For and against
For
- Monitors infrastructure through user layers
- AI diagnostics recommend real-time actions
- Integrates with more than 100 vendors
- Tracks MOS, jitter, packet loss, and SIP trunks
- Provides dashboards, alerts, and automation
Against
- Pricing is available only on request
- No free plan is listed
- ISO 27001:2022 is still in progress
The verdict
Virsae Service Management focuses on multi-vendor communications monitoring, diagnostics, and remediation workflows. Its enterprise orientation, Azure hosting, and stated uptime suit organizations that need centralized visibility and support.
Who it suits
VSM is intended for managed service providers and global enterprises overseeing unified communications and contact center environments. Web and Windows users can access the platform, with onboarding, training, support, and in-app documentation available.
Plans and prices
Virsae Service Management
Pricing discussed through a discovery call; no price or usage limits stated
Read 7 Oct 2026 · virsae.com
On the record
- Automation
- VSM supports proactive fixes and automation to resolve issues with less human intervention.virsae.com · read 7 Oct 2026
- Compliance
- Virsae lists Australian Government IRAP/ISM, Australian Government Essential Eight, and TX-RAMP as assessed or certified, and ISO 27001:2022 as in progress.virsae.com · read 7 Oct 2026
- Dashboards and alerts
- The product offers real-time dashboards, alerts, event notifications, and intelligent insights.virsae.com · read 7 Oct 2026
- Diagnostics
- AI-powered diagnostics analyze contact center and UC data to identify risks and recommend actions in real time.virsae.com · read 7 Oct 2026
- Hosting and security
- VSM is hosted on Microsoft Azure; Virsae says its information security management system is based on ISO 27001 standards.virsae.com · read 7 Oct 2026
- Integrations
- Virsae says its platform manages more than 100 UC, customer experience, and network infrastructure vendors.virsae.com · read 7 Oct 2026
- Intended customers
- Virsae describes VSM as built for managed service providers and global enterprises.virsae.com · read 7 Oct 2026
- Monitoring
- It tracks communications across infrastructure, cloud, network, endpoint, and user layers.virsae.com · read 7 Oct 2026
- Named integrations
- The product page names Avaya, Cisco, Genesys Cloud, and Microsoft Teams among its multi-vendor integrations.virsae.com · read 7 Oct 2026
- Purpose
- VSM provides service management and analytics for enterprise unified communications and contact center systems.virsae.com · read 7 Oct 2026
- Service availability
- Virsae states VSM has 99.99% uptime.virsae.com · read 7 Oct 2026
- Support
- Virsae offers technical support, onboarding, training, and access to in-app product documentation.virsae.com · read 7 Oct 2026
- Updates
- Virsae says its product development and DevOps team release updates fortnightly.virsae.com · read 7 Oct 2026
