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On the recordRead 12 Oct 202626 facts
Verint Knowledge Management
Verint Knowledge Management · Melville, New York, United States · founded 1994
Plans and prices
Verint Knowledge Management
Priced on request
Contact Verint for a demo or sales information
Read 12 Oct 2026 · verint.com
On the record
- Agent assistance
- The Knowledge Suggestion Bot presents agents with context-specific knowledge in real time.verint.com · read 12 Oct 2026
- AI search
- A single search bar searches across knowledge sources, and generative AI summarizes results for contact center agents.verint.com · read 12 Oct 2026
- Publishing audience
- bothverint.com · read 21 Sep 2026
- Compliance
- Verint says its security practice follows PCI SSC, GDPR, SOC 2, and HIPAA guidelines for assets and data within its control and operating environments.verint.com · read 12 Oct 2026
- Content analytics
- Yesverint.com · read 21 Sep 2026
- Content creation
- The Knowledge Creation Bot uses AI to identify opportunities for new articles and generate or consolidate content.verint.com · read 12 Oct 2026
- Content curation
- New content is automatically analyzed and optimized for search, reducing the need for manual tagging and linking.verint.com · read 12 Oct 2026
- Content management
- Authors can create multilingual articles with rich media, set approval workflows, review prior versions, and apply product, region, publishing, expiration, and permission tags.verint.com · read 12 Oct 2026
- Contextual search
- It uses customer history and other context to personalize results so relevant knowledge can appear with little or no searching.verint.com · read 12 Oct 2026
- Contextual suggestions
- The Knowledge Suggestion Bot presents context-specific knowledge to agents in real time during customer interactions.verint.com · read 12 Oct 2026
- Deployment
- Verint says its platform can run in public cloud, private cloud, or hybrid environments.verint.com · read 12 Oct 2026
- Guided procedures
- Agents can use guided decision trees to troubleshoot complex issues and receive required knowledge and scripting during specific processes.verint.com · read 12 Oct 2026
- Integrations
- Full API support enables sharing knowledge with agent desktops, CRM tools, self-service applications, back-office systems, and workforce optimization suites.verint.com · read 12 Oct 2026
- Intended users
- The product is presented for contact center agents, customer self-service, and compliance workflows involving policies, procedures, and required scripts.verint.com · read 12 Oct 2026
- Knowledge creation
- The Knowledge Creation Bot can identify knowledge gaps and use generative technology to create knowledge assets.verint.com · read 12 Oct 2026
- Languages and scale
- Verint says deployments span more than 30 languages and hundreds of thousands of content objects.verint.com · read 12 Oct 2026
- Pricing
- The product page offers a demo/contact-sales request and does not state a price.verint.com · read 12 Oct 2026
- Purpose
- Verint Knowledge Management provides a shared source of knowledge for contact center agents, customers, and intelligent virtual assistants.verint.com · read 12 Oct 2026
