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Upswing Advising & Early Alerts
Durham, North Carolina, United States
What it is
Upswing Advising & Early Alerts is a web platform for colleges and universities offering online advising, mentorship, and coaching. Students can view advisor or success-coach availability and schedule in-person or online appointments, with automatic email and text reminders. Students, advisors, coaches, tutors, and administrators can message inside the service. Online classrooms support one-to-one or small-group meetings with video, screen sharing, chat, and document upload and download. Administrators can create alerts with custom names, descriptions, tags, priority levels, and notification preferences. Advisors and administrators can both view alerts and add mutually visible notes. Dashboards show administrators engagement, usage, session notes, and alerts; advisors can see usage data for assigned students. Upswing documents SAML and LDAP single sign-on integrations for institutional partners. It says sensitive information is encrypted with SSL and that primary and backup cloud data centers are in the continental United States, while noting absolute security cannot be guaranteed. The institutional plan is paid with pricing on request.
For and against
For
- Customizable student alerts and shared notes
- Online individual and group meetings
- Automatic email and text reminders
- Dashboards provide engagement and usage data
- SAML and LDAP integrations documented
Against
- Pricing is available only on request
- Absolute security cannot be guaranteed
- Institutional focus may not suit individuals
The verdict
Upswing brings advising, alerts, scheduling, messaging, meetings, and reporting into one institutional web service. Its U.S. data-center statement and documented sign-on options may matter to college partners.
Who it suits
The platform is intended for colleges and universities supporting students, staff, advisors, tutors, coaches, and administrators. It suits institutions coordinating advising, appointments, messaging, and early alerts.
Plans and prices
Institutional plan
Institutional student support platform
Read 7 Oct 2026 · upswing.io
On the record
- Alert collaboration
- Advisors and administrators can both view alerts and add notes that are visible to each other.upswing.io · read 7 Oct 2026
- Appointment reminders
- The service sends automatic appointment reminders by email and text.upswing.io · read 7 Oct 2026
- Company
- Upswing says it was founded in 2013 and lists a US address in Durham, North Carolina.upswing.io · read 7 Oct 2026
- Data hosting
- Upswing’s privacy policy says its primary and backup cloud data centers are in the continental United States and data is not to be stored outside the United States without partner organization consent.upswing.io · read 7 Oct 2026
- Early alerts
- Administrators can create customizable student alerts with names, descriptions, tags, priority levels, and notification preferences.upswing.io · read 7 Oct 2026
- Integrations
- Upswing’s onboarding materials document SAML and LDAP single sign-on integrations for institutional partners.learning.upswing.io · read 7 Oct 2026
- Intended users
- Upswing describes its platform as a student services solution for colleges and universities, including support for students, staff, administrators, tutors, and advisors.upswing.io · read 7 Oct 2026
- Meetings
- Students can meet one to one or in small groups, with screen sharing, video, chat, and document upload and download in the online classroom.upswing.io · read 7 Oct 2026
- Messaging
- Students, advisors, coaches, tutors, and administrators can use instant messaging within the platform.upswing.io · read 7 Oct 2026
- Privacy and security
- Upswing says it encrypts sensitive information using SSL and follows generally accepted industry standards, while noting that it cannot guarantee absolute security.upswing.io · read 7 Oct 2026
- Purpose
- The product lets colleges offer online advising, mentorship, and coaching to students.upswing.io · read 7 Oct 2026
- Reporting
- Administrators can view engagement and usage, session notes, and student early alerts in a dashboard; advisors can see usage data for their assigned students.upswing.io · read 7 Oct 2026
- Scheduling
- Students can view advisor or success coach availability and schedule appointments in person or online.upswing.io · read 7 Oct 2026
- Support
- The product page links to a Help Center and lists [email protected] and 844.879.8779 as contact details.upswing.io · read 7 Oct 2026
