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TracCloud
Mesa, Arizona, United States
What it is
TracCloud is a web and API system for colleges and universities managing advising, counseling, and other student support centers. It connects with a student information system to maintain registrar contact, demographic, and enrollment data. Staff can schedule in-person, virtual, phone, and asynchronous appointments, route bookings by reason, and match students with counselors. Students receive real-time waitlist position and estimated wait time. The SAGE early-alert tools provide customizable faculty referrals, progress monitoring, targeted alerts, and reporting. TracCloud also offers customizable reports, templates, scheduled delivery, and visual analytics. Listed integrations include Zoom, Teams, or an institution’s chosen video service, plus Outlook or Gmail calendars through iCal attachments. The hosted service runs as multi-tenant SaaS on AWS with tenant isolation and encryption in transit and at rest. Current HTML5-compatible browsers are supported, including Edge, Chrome, Safari, and Firefox. Pricing priced on request for the TracCloud Tier, covering up to three centers.
For and against
For
- Connects registrar data through student information systems
- Supports multiple appointment formats
- Provides student waitlist visibility
- Includes SAGE early-alert workflows
- Offers customizable reports and visual analytics
Against
- No free plan is available
- Starting price is priced on request
- Published tiers limit center counts
The verdict
TracCloud combines scheduling, student records, waitlists, early alerts, and reporting for campus support centers. Its tiered pricing and center limits make capacity and feature requirements important when selecting a plan.
Who it suits
It suits higher-education institutions coordinating advising, counseling, early alerts, appointments, and student support reporting. Teams can select tiers based on center capacity and required features.
Plans and prices
TracCloud Tier
Up to 3 Centers · Unlimited Students · Unlimited KIOSKs · Scheduling
Read 5 Oct 2026 · go-redrock.com
Essentials Tier
Up to 5 Centers · All TracCloud Features · TextAlerts · Payroll Tracking
Read 5 Oct 2026 · go-redrock.com
Retention Tier
Up to 10 Centers · All TracCloud and Essentials Features · SAGE Early Alert System · Success Plans
Read 5 Oct 2026 · go-redrock.com
Advancement Tier
Up to 20 Centers · All TracCloud, Essentials, and Retention Features · Assessments · Career Center Management
Read 5 Oct 2026 · go-redrock.com
Enterprise Tier
Unlimited Centers · All Advancement Features · TracInsights AI Predictive Analytics · TracPulse AI
Read 5 Oct 2026 · go-redrock.com
On the record
- Center limits
- Published tiers include limits of up to 3, 5, 10, or 20 centers, while Enterprise lists unlimited centers; the FAQ says additional profiles may be purchased.go-redrock.com · read 5 Oct 2026
- Early alerts
- SAGE provides customizable faculty referral forms, progress monitoring, targeted alerts, and reporting for early student support.go-redrock.com · read 5 Oct 2026
- Integrations
- The pricing page says every tier integrates with Zoom, Teams, or the institution’s chosen video-conferencing software, and the FAQ says appointments can link to Outlook or Gmail calendars using iCal attachments.go-redrock.com · read 5 Oct 2026
- Platform access
- Hosted TracCloud can be accessed on hardware capable of running a current HTML5-compatible browser; the listed browsers include Edge, Chrome, Safari, and Firefox.go-redrock.com · read 5 Oct 2026
- Privacy and compliance
- Redrock says it does not sell, rent, trade, advertise with, or train AI models on customer data, and describes its security program as aligned to NIST SP 800-53 Rev 5 High Baseline and mapped to frameworks including CMMC, FedRAMP, TX-RAMP, and HECVAT.go-redrock.com · read 5 Oct 2026
- Purpose
- TracCloud provides management and tracking for advising, counseling, and other student support services centers at colleges and universities.go-redrock.com · read 5 Oct 2026
- Reporting
- TracCloud offers customizable reports, templates, scheduled delivery, and visual analytics.go-redrock.com · read 5 Oct 2026
- Scheduling
- It supports in-person, virtual, phone, and asynchronous appointments, including reason-based booking and counselor matching.go-redrock.com · read 5 Oct 2026
- Security
- Redrock says TracCloud is a multi-tenant SaaS platform hosted on AWS with tenant isolation and encryption in transit using TLS and at rest using AES-256.go-redrock.com · read 5 Oct 2026
- Student information
- TracCloud links with a student information system to maintain contact, demographic, and enrollment data from the registrar.go-redrock.com · read 5 Oct 2026
- Support
- Redrock provides a help desk and user manual, and its FAQ lists technical support by phone at 480-752-8533 option 1.go-redrock.com · read 5 Oct 2026
- Waitlists
- Its waitlist feature gives students real-time visibility into queue position and estimated wait time.go-redrock.com · read 5 Oct 2026
