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Uberall Review Management
Uberall Review Management · Berlin, Germany · founded 2013
What it is
Uberall Review Management helps multi-location brands monitor, respond to, and learn from customer reviews across locations and platforms. Its inbox gathers reviews from Google, Facebook, Yelp, Tripadvisor, and more than 80 other sites, with filters and alerts. AI drafts replies based on review sentiment, star rating, and content, but a person must approve each reply before it is published. The product page says these replies support more than 80 languages. Reviews Plus adds AI Bulk Replies for batches of individualized responses, along with sentiment analysis and insights into recurring themes, sentiment shifts, and location-level benchmarks. Businesses can send branded review requests by email, SMS, and QR code using customizable templates and bulk requests. Uberall lists more than 1,000 integrations, including Salesforce and Zendesk for support workflows and Power BI and Tableau for analytics. It describes the platform as built for multi-location brands managing from 10 to 10,000 locations. The company says it offers onboarding assistance, training, resources, and customer-success support. It also lists encryption, two-factor authentication, and SSO among its security measures. There is no free plan, and pricing is available on request. Uberall was founded in 2013 and is headquartered in Berlin, Germany.
For and against
For
- Inbox covers Google, Facebook, Yelp, Tripadvisor, and 80+ other sites.
- AI drafts replies in more than 80 languages.
- Branded review requests can use email, SMS, or QR codes.
- Lists more than 1,000 integrations.
Against
- There is no free plan.
- Pricing is available on request.
- A person must approve each AI reply before publication.
- AI Bulk Replies are part of the Reviews Plus add-on.
The verdict
Uberall brings review monitoring, response drafting, and review requests together for multi-location businesses.
Who it suits
Uberall Review Management is intended for multi-location brands coordinating review activity across many locations and platforms. It may suit teams that want review responses, requests, and insights in one system.
Plans and prices
Connect
Uberall Essentials · Listings · Reviews · Local Social
Read 15 Oct 2026 · uberall.com
Show Up
Uberall Essentials · Listings · Posting to Google & Apple add-on · Analytics Plus add-on
Read 15 Oct 2026 · uberall.com
Stand Out
Uberall Essentials · Listings · Reviews · Reviews Plus add-on
Read 15 Oct 2026 · uberall.com
On the record
- AI bulk replies
- AI Bulk Replies generates individualized responses for batches of reviews and is designed to avoid duplicate wording across locations.uberall.com · read 15 Oct 2026
- AI replies
- Its AI drafts context-aware responses using sentiment, star rating, customer intent and per-location tone rules, with human approval required before publishing.uberall.com · read 15 Oct 2026
- API authentication
- The quickstart requires an API key from organization settings and documents Bearer, X-API-KEY and limited X-PUBLIC-API-KEY headers.docs.uberall.com · read 15 Oct 2026
- API availability
- Uberall publishes a developer portal with Getting Started material, guides, API reference, MCP documentation and changelog entries.docs.uberall.com · read 15 Oct 2026
- API environments
- Documentation provides production and sandbox endpoints; the sandbox does not synchronize directories, reviews, analytics or status checks.docs.uberall.com · read 15 Oct 2026
- API licence
- The API reference identifies its specification as licensed under Uberall, indicating proprietary terms rather than an open-source licence.docs.uberall.com · read 15 Oct 2026
- API updates
- The September 2026 changelog added GEO Pulse report endpoints, while July 2026 entries aggregated dashboard endpoints for feedback, listing health, exports and visibility.docs.uberall.com · read 15 Oct 2026
- Bulk responses
- AI Bulk Replies generates individualized responses for batches of reviews and is listed as part of the Reviews Plus add-on.uberall.com · read 12 Oct 2026
- Company identity
- The legal entity is Uberall GmbH, headquartered in Berlin, Germany, and founded in 2013.linkedin.com · read 15 Oct 2026
- Company size
- LinkedIn lists Uberall as privately held with 201–500 employees.linkedin.com · read 15 Oct 2026
- Customer support
- Uberall says it provides dedicated onboarding assistance, training sessions, step-by-step resources, and customer-success support.uberall.com · read 12 Oct 2026
- Directory reach
- Uberall says its listings network covers more than 150 directories, maps and other platforms.uberall.com · read 15 Oct 2026
- Enterprise controls
- Roles, approval workflows and single sign-on are available through the Collaborate Plus add-on.uberall.com · read 15 Oct 2026
- Funding
- Uberall's company page reports total funding of about €143 million.uberall.com · read 15 Oct 2026
- Integrations
- Official examples show review data flowing to Zendesk, sales data from Shopify and reports to Power BI; the company advertises more than 1,000 connected apps.uberall.com · read 15 Oct 2026
- Languages
- The product page says AI review replies support more than 80 languages.uberall.com · read 12 Oct 2026
- Limit: listing accuracy
- Capterra feedback includes reports that updates across hundreds of sites sometimes failed and that a dashboard health score could show 100% despite incorrect live listings.capterra.com · read 15 Oct 2026
- Limit: Trustpilot complaints
- Trustpilot reviewers allege disconnected locations, incorrect account links, noisy suggestions, inaccurate analytics, delayed updates and difficult cancellation or billing experiences.trustpilot.com · read 15 Oct 2026
