Tour24
Medfield, Massachusetts, United States
What it is
Tour24 provides self-guided tours of multifamily properties, allowing prospective renters to visit units on their own schedule. The platform supports registration, scheduling, touring, and applications while keeping leasing staff informed. Visitors can follow a phone-guided route or explore freely, with prerecorded messages responding to the camera feed. Smart lock integration lets visitors access the property and unit from a phone at tour time, and the site says prospects complete ID verification during their first tour. Renters can ask questions and submit feedback in the app, then apply and start leasing there. TourNow lets prospects begin an on-demand tour at a property without an appointment. For property teams, Tour24 Explore provides tour management, performance analytics, and real-time dashboards. Vacant Unit Management lets teams change which units are on tour paths, customize directions, and assign beacons; ToriAI captures tour interactions as leasing intelligence. Renters can schedule through Zillow, with leads flowing to an existing CRM or PMS integration. Pricing is on request. The App Store listing supports iPhone and iPad and requires iOS 15.1 or later for iPhone.
For and against
For
- Supports registration, scheduling, tours, and applications.
- Smart locks provide phone-based property access.
- TourNow supports on-demand visits without appointments.
- Teams can manage tour paths and beacons.
- Zillow scheduling leads flow to CRM or PMS.
Against
- Pricing is available on request.
- iPhone app requires iOS 15.1 or later.
- Privacy policy does not guarantee complete internet security.
The verdict
Tour24 links renter tours and applications with tools for managing units and monitoring tour performance. Multifamily teams should request pricing and consider the listed information collection and security caveat.
Who it suits
Tour24 is for multifamily owners and operators managing property tours, and for prospective renters who want to schedule or start a self-guided visit. Its renter app also supports questions, feedback, and applications during the process.
Plans and prices
Tour24
For multifamily owners and operators · custom deployment
Read 3 Oct 2026 · tour24.io
On the record
- Access
- Visitors can use smart lock integration from their phone to access the property and unit at tour time.tour24.io · read 3 Oct 2026
- Admin portal
- Tour24 Explore is an admin portal for tour management and performance analytics.tour24.io · read 3 Oct 2026
- API
- Tour24 publishes a client API that uses token-based authentication with a client identifier and API key.apidocs.tour24.io · read 3 Oct 2026
- Availability
- The App Store listing identifies the Tour24 app as available for iPhone and iPad and requires iOS 15.1 or later for iPhone.apps.apple.com · read 3 Oct 2026
- Guided tours
- Phone-guided tours can follow a planned path or let visitors explore freely, with prerecorded messages that respond to the camera feed.tour24.io · read 3 Oct 2026
- ID verification
- The site says prospects complete ID verification during their first tour.tour24.io · read 3 Oct 2026
- Information collected
- The privacy policy says Tour24 may collect ID information for verification and location information, including rooms and amenity spaces visited via Bluetooth beacons.tour24.io · read 3 Oct 2026
- Integrations
- Tour24 lists integrations with Engrain, Funnel, Yardi, Entrata, RealPage, EliseAI, and Brivo.tour24.io · read 3 Oct 2026
- Security and privacy
- Tour24 says it uses reasonable organizational, administrative, and technical measures to protect personal information, but does not guarantee complete internet security.tour24.io · read 3 Oct 2026
- Support
- Tour24 lists renter support at [email protected] and 888-297-7411.tour24.io · read 3 Oct 2026
- ToriAI
- ToriAI captures real-time data during tours to turn visitor interactions into leasing intelligence.tour24.io · read 3 Oct 2026
- Tour engagement
- Prospects can submit feedback and ask questions in the app while touring, then apply and start leasing from the app.tour24.io · read 3 Oct 2026
- Tour flow
- The platform supports renter signups, tour scheduling, touring, and applications, keeping leasing staff informed through the process.tour24.io · read 3 Oct 2026
- Tour management
- Tour24 Explore provides an admin portal for tour management, performance analytics, and real-time dashboards.tour24.io · read 3 Oct 2026
- TourNow
- TourNow lets prospects begin an on-demand tour when they arrive at a property without an appointment.tour24.io · read 3 Oct 2026
- Tour workflow
- The platform supports tour registration, scheduling, touring, and applying in one place.tour24.io · read 3 Oct 2026
- Unit management
- Vacant Unit Management lets teams add or remove units from tour paths, customize directions, and assign beacons.tour24.io · read 3 Oct 2026
- Vacant Unit Management
- VUM lets leasing teams add or remove units from tour paths, customize directions, and assign beacons for wayfinding.tour24.io · read 3 Oct 2026
