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Latch Viewing Management
Edinburgh, Scotland, UK
What it is
Latch Viewing Management is a web workflow for arranging property viewings, sending reminders, and recording outcomes. Applicants can choose a slot through a shared booking flow, with availability syncing in real time with Google or Outlook calendars. Latch describes automated reminders 24 and two hours before a viewing, plus email and SMS confirmations. Teams can record structured feedback and outcomes such as attended, no-show, applied, or declined. Reports track booked, attended, and applied rates by property and show pipeline activity across properties. Viewings can be assigned to team members or external agents, and applicant communications can be logged on a timeline. Latch says viewing data is encrypted at rest and in transit, with role-based access, consent-aware communication history, and an audit trail. Basic is free forever and includes three leases, 20 documents, five standard reports monthly, and one user. Pro costs £20 per month, includes eight leases, and charges £1 per extra lease. The site labels both mobile app offerings as coming soon.
For and against
For
- Applicants can select available viewing slots.
- Availability syncs with Google and Outlook calendars.
- Reminders are described for 24 and two hours beforehand.
- Teams can log viewing outcomes and feedback.
- Basic is free forever.
Against
- Basic includes one user and three leases.
- Pro costs £20 per month.
- Additional Pro leases cost £1 each.
- Mobile apps are listed as coming soon.
The verdict
Latch brings booking, reminders, feedback, and outcome tracking into one web workflow. Its Basic plan is free, while Pro adds capacity at a listed monthly cost; mobile apps are not yet available according to the site.
Who it suits
Latch suits landlords and letting teams seeking to coordinate viewings, reduce no-shows, and follow up on applicant outcomes. It may also fit teams that want property-level viewing reports and calendar synchronization.
Plans and prices
Basic
3 leases · 20 documents · 5 standard reports/month · 1 user
Read 4 Oct 2026 · uselatch.co.uk
Pro
8 leases included · £1 per extra lease · 1,000 documents · Up to 2 users
Read 4 Oct 2026 · uselatch.co.uk
Enterprise
50 leases included · £1 per extra lease · Unlimited documents and reports · Up to 5 users
Read 4 Oct 2026 · uselatch.co.uk
Commercial
Custom lease allocation · Up to 50 users · Multi-entity portfolios
Read 4 Oct 2026 · uselatch.co.uk
On the record
- Booking
- Applicants can choose a viewing slot through a shared booking flow, with slot availability syncing with the calendar in real time.uselatch.co.uk · read 4 Oct 2026
- Company
- The company identifies itself as USELATCH LTD, registered in Scotland, company number SC879051.uselatch.co.uk · read 4 Oct 2026
- Feedback and outcomes
- The viewing workflow supports structured post-viewing feedback and tracking outcomes including attended, no-show, applied, and declined.uselatch.co.uk · read 4 Oct 2026
- Integrations
- The viewing page names Google and Outlook calendars as supported availability sync options.uselatch.co.uk · read 4 Oct 2026
- Mobile apps
- The site labels both its App Store and Google Play offerings as coming soon.uselatch.co.uk · read 4 Oct 2026
- Notable limit
- The pricing page says bank reconciliation is coming soon on Pro, Enterprise, and Commercial.uselatch.co.uk · read 4 Oct 2026
- Plan access
- Latch's pricing comparison lists advanced AI agent Matt as unavailable on Basic and included on Pro and Enterprise.uselatch.co.uk · read 4 Oct 2026
- Purpose
- Latch says it schedules viewings, sends reminders, and captures outcomes in one workflow.uselatch.co.uk · read 4 Oct 2026
- Reminders
- Latch describes automated 24-hour and 2-hour viewing reminders, with confirmations sent by email and SMS.uselatch.co.uk · read 4 Oct 2026
- Reporting
- Latch says users can track booked, attended, and applied rates per property and see pipeline activity across properties.uselatch.co.uk · read 4 Oct 2026
- Security
- Latch says viewing data is encrypted at rest and in transit, with role-based access, consent-aware communication history, and an audit trail.uselatch.co.uk · read 4 Oct 2026
- Support
- Latch's Help Center states that its support team is available 24/7.uselatch.co.uk · read 4 Oct 2026
- Team coordination
- Viewings can be assigned to team members or external agents, and the applicant communication timeline can be logged.uselatch.co.uk · read 4 Oct 2026
- Who it is for
- Latch describes the viewing workflow as serving landlords and letting teams seeking to reduce no-shows and speed follow-up.uselatch.co.uk · read 4 Oct 2026
