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Frontdesk Self-Guided Tours
New York City
What it is
Frontdesk Self-Guided Tours schedules apartment visits around the clock and issues access credentials for self-guided tours. Operators can set tour windows by community and support visits to one unit or multiple units. Before access is granted, the service describes ID upload with OCR validation, selfie identity matching, and prospect pre-screening. Verified prospects can receive time-bounded credentials by SMS or mobile app; voice instructions are a backup if SMS delivery fails. Scheduling can sync with Google Calendar, Outlook, and property management calendars. Listed smart-lock integrations include PointCentral, Latch, Schlage, Yale, and ButterflyMX. The product also connects with a range of PMS and CRM systems, including Yardi, RealPage, Entrata, AppFolio, and Buildium. During tours it supports SMS questions and assistance, followed by feedback surveys, application nudges, and lost-reason capture. It is intended for multifamily operators and other housing portfolios, including student housing, senior living, BTR, SFR, and affordable or LIHTC communities. Business-in-a-Box has a 7-day trial without a required credit card. Its listed price is $99 a month, or $79/mo billed annually.
For and against
For
- Schedules tours 24/7 with configurable community windows.
- Supports identity checks before issuing access.
- Tour access credentials expire with the tour window.
- Syncs with Google Calendar, Outlook, and PMS calendars.
- Includes post-tour feedback and application nudges.
Against
- No free plan is listed.
- Business-in-a-Box costs $99 a month billed monthly.
- The 7-day trial is for Business-in-a-Box.
The verdict
Frontdesk combines tour scheduling, access credentials, calendar and property-system connections, and follow-up tools. The listed trial lasts seven days; monthly Business-in-a-Box pricing is $99, with an annual-billing option of $79/mo.
Who it suits
It is suited to housing operators that want to schedule and manage self-guided tours, including multifamily, student housing, senior living, BTR, SFR, and affordable communities.
Plans and prices
Business-in-a-Box
200 voice minutes/month · 100 chatbot conversations · 400 SMS · 1,000 monthly overage credits
Read 28 Sep 2026 · myaifrontdesk.com
Partner / Enterprise
Custom volume pricing · API access and custom integrations · white-glove onboarding
Read 28 Sep 2026 · myaifrontdesk.com
On the record
- Calendar sync
- Tour scheduling syncs with Google Calendar, Outlook, and PMS calendars.myaifrontdesk.com · read 28 Sep 2026
- Credential delivery
- Verified prospects can receive credentials by SMS or mobile app, with voice instructions as a backup when SMS delivery fails; access is time-bounded to the tour window.myaifrontdesk.com · read 28 Sep 2026
- Follow-up
- The product supports in-tour SMS questions and assistance, post-tour feedback surveys, application nudges, and lost-reason capture.myaifrontdesk.com · read 28 Sep 2026
- Intended customers
- The page identifies multifamily operators, lease-up and stabilized properties, BTR and SFR portfolios, student housing, senior living, and affordable or LIHTC communities as intended users.myaifrontdesk.com · read 28 Sep 2026
- Product
- Frontdesk schedules self-guided apartment tours 24/7, issuing verified smart-lock access codes or mobile credentials and syncing tours to property systems.myaifrontdesk.com · read 28 Sep 2026
- Property integrations
- The page lists PMS and CRM integrations including Yardi, RealPage, Entrata, AppFolio, Buildium, ResMan, Knock CRM, Rent Manager, MRI Software, DoorLoop, TenantCloud, RentVine, and Funnel CRM.myaifrontdesk.com · read 28 Sep 2026
- Scheduling
- Tour windows can be configured per community, and the service supports single-unit and multi-unit self-guided tours.myaifrontdesk.com · read 28 Sep 2026
- Security
- Frontdesk says stored data is encrypted with AES-256, data in transit with TLS 1.2+, and customer call recordings and transcripts are not used to train shared AI models.myaifrontdesk.com · read 28 Sep 2026
- Smart locks
- The page lists integrations with PointCentral, Latch, Schlage, Yale, and ButterflyMX.myaifrontdesk.com · read 28 Sep 2026
- Support
- The self-guided tours page directs users to contact support at [email protected].myaifrontdesk.com · read 28 Sep 2026
- Trial
- The pricing page offers a 7-day free trial for Business-in-a-Box and says no credit card is required.myaifrontdesk.com · read 28 Sep 2026
- Verification
- The product describes ID upload with OCR validation, selfie identity matching, and prospect pre-screening before access is issued.myaifrontdesk.com · read 28 Sep 2026
