Support Hero

Plans and prices

Every plan, in full

On the record

Access controls

The product supports private knowledge base access for authenticated users and role-based permissions.supporthero.com · read 9 Oct 2026

Analytics

Its analytics provide insight into knowledge base performance and content gaps, and usage reports can be exported.supporthero.com · read 9 Oct 2026

API

The API can retrieve categories and articles and run full-text searches.supporthero.com · read 9 Oct 2026

Publishing audience

bothsupporthero.com · read 22 Sep 2026

Company

The site identifies the maker as Support Hero, LLC, and lists Cincinnati, Ohio as its location.supporthero.com · read 9 Oct 2026

Content analytics

Yessupporthero.com · read 22 Sep 2026

Content formats

Articles and tutorials can include videos, images, PDFs, and other content.supporthero.com · read 9 Oct 2026

Custom domain

Yessupporthero.com · read 22 Sep 2026

Customization

The portal and widget can be customized with CSS, including colors, fonts, and styles.supporthero.com · read 9 Oct 2026

Integrations

Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans.supporthero.com · read 9 Oct 2026

Knowledge portal

The product includes a knowledge base portal and an embeddable widget that share the same content.supporthero.com · read 9 Oct 2026

Languages

Support Hero says it supports over 20 languages.supporthero.com · read 9 Oct 2026

Product

Support Hero describes itself as a knowledge management system designed to streamline support operations.supporthero.com · read 9 Oct 2026

Search

The widget and web portal include full-text search for support materials.supporthero.com · read 9 Oct 2026

Single sign-on

The features page describes a single sign-on capability for company-wide authentication systems.supporthero.com · read 9 Oct 2026

SSO support

Yessupporthero.com · read 22 Sep 2026

Paid from

49supporthero.com · read 22 Sep 2026

Support

The Small plan includes business hours support, while the Large and Enterprise plans list priority support.supporthero.com · read 9 Oct 2026

Alternatives to Support Hero

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