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Softphone.Pro
19035 Pines Blvd #220, Pembroke Pines, FL 33024, United States
What it is
Softphone.Pro is a business SIP softphone with a web dashboard for organizations using cloud, hosted, or on-premise SIP PBXs. It is software, not a phone service or PBX, so users need an account from a VoIP provider or their own SIP-compatible PBX. Call tools include transfer, hold, conferences for up to six participants, auto-answer, recording, voicemail drop, and conditional forwarding. Listed CRM connections include Zoho, Zendesk, Pipedrive, HubSpot, Salesforce, Clio, and Freshdesk, alongside click-to-call and incoming-call screen pops. A built-in event handler and web-service options support custom integrations. The Team offering adds agent status, call and webcam monitoring, screen recording, analytics, workforce management, and remote configuration controls. The app is listed for Android, iOS, macOS, web, and Windows; desktop use requires Windows 11 or macOS 14 or later and at least 100 MB of free disk space. A 14-day free trial is offered, but no plan price is listed. Desktop subscriptions use concurrent licensing, and remote desktop operation is unsupported.
For and against
For
- Supports conferences with up to six participants.
- Lists integrations with several CRM services.
- Team includes monitoring and analytics reports.
- 14-day free trial is offered.
Against
- Requires a separate SIP account or PBX.
- No plan price is listed.
- Desktop requires Windows 11 or macOS 14 or later.
- Remote desktop operation is unsupported.
The verdict
Softphone.Pro combines SIP calling, business integrations, and optional team oversight. It requires an existing SIP account, and the listed pricing provides no specific amount.
Who it suits
It suits organizations, from small teams to call centers, that already have a SIP provider or compatible PBX. Teams needing agent monitoring and remote configuration can consider the Team offering.
Plans and prices
Softphone.Pro 7
Windows and macOS · concurrent license · up to 32 SIP accounts per app · no Team live monitoring or remote provisioning
Read 3 Oct 2026 · softphone.pro
Softphone.Pro 7 + Team
Windows and macOS · per-seat license · live dashboard · 20+ reports
Read 3 Oct 2026 · softphone.pro
On the record
- Call handling
- Features include call transfer and hold, conferences with up to six participants, auto-answer, recording, voicemail drop, and conditional forwarding.softphone.pro · read 3 Oct 2026
- Company background
- The About Us page says the company has more than 20 years of experience and its products are used by 4,000+ companies in 100+ countries.softphone.pro · read 3 Oct 2026
- Configuration storage
- The maker says that with Team provisioning enabled, softphone settings are stored on the Team server and cannot be viewed or copied from an agent’s computer.softphone.pro · read 3 Oct 2026
- CRM and app links
- The product lists integrations including Zoho, Zendesk, Pipedrive, HubSpot, Salesforce, Clio, Freshdesk, and others, plus click-to-call and incoming-call screen pops.softphone.pro · read 3 Oct 2026
- Custom integration
- A built-in event handler and web-service options support integration with other business applications.softphone.pro · read 3 Oct 2026
- Intended users
- The maker describes it as a business SIP softphone for organizations from small teams to call centers.softphone.pro · read 3 Oct 2026
- License limits
- The desktop app uses concurrent licensing, allowing installation on multiple computers while limiting how many users can be logged in at once.softphone.pro · read 3 Oct 2026
- Privacy policy scope
- The published privacy policy describes collection and use of information from website activity and says it applies to online activities on the website.softphone.pro · read 3 Oct 2026
- Product
- Softphone.Pro is a business SIP softphone with a web dashboard and works with cloud, hosted, or on-premise SIP PBXs.softphone.pro · read 3 Oct 2026
- Provisioning and access
- Team administrators can distribute configurations remotely, restrict access to settings, and revoke an agent’s access by disabling their account.softphone.pro · read 3 Oct 2026
- Support
- The pricing page lists email support and updates while subscribed.softphone.pro · read 3 Oct 2026
- System requirements
- The desktop app runs on Windows 11 or macOS 14 or later and requires at least 100 MB of free disk space; remote desktop operation is unsupported.softphone.pro · read 3 Oct 2026
- Team monitoring
- Softphone.Pro Team provides real-time agent status, call monitoring, webcam monitoring, screen recording, and analytics reports.softphone.pro · read 3 Oct 2026
- Telephony required
- Softphone.Pro is not a phone service or PBX; users need a SIP account from a VoIP provider or their own SIP-compatible PBX.softphone.pro · read 3 Oct 2026
- Trial
- The maker offers a 14-day free trial before purchasing a license.softphone.pro · read 3 Oct 2026
