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Softeon Freight Audit + Payment
Reston, Virginia, USA
What it is
Softeon Freight Audit + Payment helps companies review freight bills, identify overcharges and allocate shipping costs. It rates and checks bills across several dozen attributes and accessorials, matching shipment information and proof of delivery against the carrier’s bill. It can identify, document and report issues such as missed parcel delivery commitments, miscalculated truckload accessorial charges and LTL freight misclassification. Rate validation is supported, and the listed plan covers parcel, LTL and full truckload shipments. Revenue and freight cost can be allocated at SKU level to support more accurate cost-of-goods-sold calculations. Shipment tracking, customer service capabilities, freight spend and volume analysis, and pre-packaged internal and carrier KPIs are also included. For 3PLs, a margin management tool monitors buy-sell freight costs against specified parameters. The shipper still needs someone to contact carriers to seek refunds, either internally or through separate outsourcing. Pricing is on request. Softeon lists sample ERP integrations for its software generally, including Infor, Microsoft Dynamics, NetSuite, Oracle EBS, Quad and SAP.
For and against
For
- Matches shipment details, proof of delivery and carrier bills.
- Flags several types of freight overcharges.
- Allocates freight costs to SKU level.
- Includes tracking, service tools and freight analytics.
- Supports parcel, LTL and full truckload shipments.
Against
- A person must pursue refunds with carriers.
- Pricing is available on request.
The verdict
Softeon Freight Audit + Payment combines bill validation, cost allocation and freight analysis. Refund recovery still requires separate follow-up with carriers, and pricing is not published.
Who it suits
It suits companies looking to review freight charges and shipping costs, including ecommerce businesses focused on profitability. 3PLs can use its buy-sell margin monitoring tool.
Plans and prices
Freight Audit + Payment
Price not published · supports parcel, LTL, and full truckload shipments
Read 9 Oct 2026 · softeon.com
On the record
- 3PL feature
- A revenue margin management tool for 3PLs monitors buy-sell freight costs and helps keep them within specified margin parameters.softeon.com · read 4 Oct 2026
- 3PL margin tool
- A revenue margin management tool for 3PLs monitors and controls buy-sell freight costs against specified margin parameters.softeon.com · read 9 Oct 2026
- Analytics
- Analytics include freight spend and volume analysis and pre-packaged internal and carrier KPIs.softeon.com · read 9 Oct 2026
- Audit matching
- It rates and audits bills across several dozen attributes and accessorials, matching shipment information, proof of delivery, and the carrier’s freight bill.softeon.com · read 9 Oct 2026
- Audit process
- The software rates and audits freight bills across several dozen attributes and accessorials and performs a three-way match of shipment information, proof of delivery, and the carrier’s bill.softeon.com · read 4 Oct 2026
- Cost allocation
- The system allocates revenue and freight cost to SKU level to support more accurate calculation of cost of goods sold.softeon.com · read 4 Oct 2026
- Encryption
- Softeon’s privacy policy identifies TLS 1.2 as a method used to protect personal information in transmission.softeon.com · read 9 Oct 2026
- Integrations
- Softeon lists sample integrations for its software generally, including ERP systems Infor, Microsoft Dynamics, NetSuite, Oracle EBS, Quad, and SAP; the page does not specify that each is a Freight Audit + Payment integration.softeon.com · read 9 Oct 2026
- Intended users
- Softeon says the product can benefit companies in every sector and may be especially useful for ecommerce companies or business units seeking profitability through lower shipping costs.softeon.com · read 9 Oct 2026
- Overcharge detection
- It can identify, document, and report overcharges such as missed parcel delivery commitments, miscalculated truckload accessorial charges, and LTL freight misclassification.softeon.com · read 4 Oct 2026
- Overcharge examples
- It can identify, document, and report missed parcel delivery commitments, miscalculated truckload accessorial charges, and LTL freight misclassification.softeon.com · read 9 Oct 2026
- Purpose
- The product audits freight bills to help companies reduce freight spend and identify carrier errors and overcharges.softeon.com · read 9 Oct 2026
- Refund follow-up
- Shippers still need someone to contact carriers to obtain refunds, either through internal staff or by outsourcing that activity.softeon.com · read 9 Oct 2026
- Security
- Softeon’s privacy policy says its systems are regularly tested and audited for compliance with SOC 2 Trust Services Criteria.softeon.com · read 9 Oct 2026
- SKU allocation
- The system allocates revenue and freight cost to SKU level to support more accurate cost-of-goods-sold calculations.softeon.com · read 9 Oct 2026
- Support
- Softeon says it provides 24×7 support across the globe.softeon.com · read 9 Oct 2026
- Tracking and analytics
- It includes shipment tracking, customer service capabilities, freight spend and volume analysis, and pre-packaged internal and carrier KPIs.softeon.com · read 4 Oct 2026
- Tracking and service
- Shipment tracking and customer service capabilities help measure carrier billing and delivery performance.softeon.com · read 9 Oct 2026
