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On the recordRead 12 Oct 202621 facts
SmartCustomer
SmartCustomer · Menlo Park, California, United States · founded 2006
Plans and prices
Accelerate
Priced on request
1,000 monthly review requests · includes Liftoff features · review aggregation · two concurrent reviewer distribution platforms
Read 12 Oct 2026 · smartcustomer.com
Ascend
Priced on request
2,000 monthly review requests · includes Analytics and Competitive Intelligence · two competitors for Competitive Intelligence
Read 12 Oct 2026 · smartcustomer.com
Custom
Priced on request
Unlimited monthly review requests
Read 12 Oct 2026 · smartcustomer.com
Liftoff
Priced on request
500 monthly review requests · two user licenses · live implementation session
Read 12 Oct 2026 · smartcustomer.com
On the record
- Analytics
- Its Insights dashboard reports review sources, star ratings, review activity, buyer sentiment, trending topics, keyword groups, and geographic data.smartcustomer.com · read 12 Oct 2026
- API
- The REST API supports review management, automated messages and review requests, data access, and displaying reviews on a website.smartcustomer.com · read 12 Oct 2026
- Company
- The terms identify SmartCustomer as GGL Projects, Inc., a California corporation headquartered in San Mateo, California.smartcustomer.com · read 12 Oct 2026
- Customer experience
- Customer experience tools include custom surveys, Net Promoter Score, and review tagging.smartcustomer.com · read 12 Oct 2026
- SmartCustomer says it is an official Google Review Partner and can distribute reviews to Google Seller Ratings and Google Business profiles.smartcustomer.com · read 12 Oct 2026
- Integrations
- Listed integrations include Shopify, BigCommerce, Adobe Commerce, WooCommerce, Google Seller Ratings, Google Product Reviews, Zendesk, and LoyaltyLion.smartcustomer.com · read 12 Oct 2026
- Language support
- The company says optimized customer templates are available in 10+ major languages and can be updated to other languages as needed.smartcustomer.com · read 12 Oct 2026
- Monitoring and publishing
- The platform offers a live review feed, real-time alerts, resolution tools, and publishing across multiple platforms.smartcustomer.com · read 12 Oct 2026
- Onboarding
- The pricing page includes complimentary concierge onboarding with package selection.smartcustomer.com · read 12 Oct 2026
- Plan limits
- The pricing page says concurrent platform thresholds apply to Reviewer Distribution, Review Aggregation, and Competitive Intelligence, and directs customers to sales for additional volume.smartcustomer.com · read 12 Oct 2026
- Product reviews
- SmartCustomer supports collecting and publishing reviews for specific products or services, including on product pages and Google Shopping Ads.smartcustomer.com · read 12 Oct 2026
- Purpose
- SmartCustomer describes its platform as a solution for collecting, monitoring, and distributing business reviews.smartcustomer.com · read 12 Oct 2026
- Request channels
- email_and_smsstatic.smartcustomer.com · read 22 Sep 2026
- Review collection
- Review collection tools include checkout surveys, batch emails, feedback links, automated emails, SMS, and video testimonial requests.smartcustomer.com · read 12 Oct 2026
- Review sources
- SmartCustomer,Google Seller Ratings,Google Product Reviews,Facebook,X,TrustedSitestatic.smartcustomer.com · read 22 Sep 2026
- Review display widgets
- Yesstatic.smartcustomer.com · read 22 Sep 2026
- Support
- Existing customers are invited to contact SmartCustomer directly by email for help.smartcustomer.com · read 12 Oct 2026
- Verification
- The company says its review verification features target real customers to reduce false reviews.smartcustomer.com · read 12 Oct 2026
