- Home
- Customer Community Software
- ServiceNow Communities
On the recordRead 9 Oct 202614 facts
ServiceNow Communities
Santa Clara, California, United States
Plans and prices
Communities
Priced on request
Available with Customer Service Management and HR Service Delivery
Read 9 Oct 2026 · servicenow.com
On the record
- Available with
- The product page lists Customer Service Management and HR Service Delivery as ServiceNow products that include Communities.servicenow.com · read 9 Oct 2026
- Case integration
- Unanswered questions can be escalated into cases manually or automatically using workflows.servicenow.com · read 9 Oct 2026
- Content and moderation
- Communities supports images, videos, and blogs with granular access controls, approval-based moderation, and user content reports.servicenow.com · read 9 Oct 2026
- Engagement tools
- The product includes dashboards for engagement KPIs, gamification with points and badges, and online or in-person event pages.servicenow.com · read 9 Oct 2026
- Forums and subscriptions
- Users can engage in forums and topics, subscribe to content, and follow new posts in an activity feed.servicenow.com · read 9 Oct 2026
- Knowledge
- Community solutions can be turned into knowledge articles to expand self-service content.servicenow.com · read 9 Oct 2026
- Purpose
- Communities helps customers and employees get questions answered, connect with peers, and share expertise through self-service problem solving.servicenow.com · read 9 Oct 2026
- Search
- Cross-portal search lets users search for solutions across self-service channels.servicenow.com · read 9 Oct 2026
- Security and compliance
- ServiceNow lists ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018 among its certifications and attestations.servicenow.com · read 9 Oct 2026
- Setup and registration
- The product supports CAPTCHA-enabled two-step self-registration and guided setup that can be paused and resumed.servicenow.com · read 9 Oct 2026
- Support
- ServiceNow documentation directs users to contact Customer Service and Support for help.servicenow.com · read 9 Oct 2026
- User audience
- ServiceNow describes Communities as a way to connect employees, customers, partners, and prospects.servicenow.com · read 9 Oct 2026
