Salesforce Feedback Management

Plans and prices

Every plan, in full

On the record

AI summarization

AI survey summarization extracts insights, updates records, reports trends, and can automate cases.salesforce.com · read 15 Oct 2026

AI survey creation

AI Survey Generation creates surveys customized to an audience, industry, and business goals.salesforce.com · read 7 Oct 2026

AI survey translation

Salesforce states that its AI survey translation supports 18 global languages.salesforce.com · read 15 Oct 2026

Analytics

Prebuilt reports and dashboards provide a unified view for service decision-making, rep productivity, and customer satisfaction.salesforce.com · read 7 Oct 2026

API

Salesforce provides Connect REST APIs for building surveys, Apex classes for sending invitations, and REST APIs for survey translation.developer.salesforce.com · read 7 Oct 2026

Company founded

Salesforce was founded in 1999.g2.com · read 15 Oct 2026

Company headquarters and size

LinkedIn lists Salesforce headquarters in San Francisco, California, and company size above 10,001 employees.linkedin.com · read 15 Oct 2026

Company legal name

Crunchbase lists the legal name as Salesforce, Inc., an active public company traded as NYSE:CRM.crunchbase.com · read 15 Oct 2026

Customer lifecycle

Customer Lifecycle Maps track survey feedback across customer stages, and Customer Lifecycle Analytics surfaces CSAT and NPS trends across the journey.help.salesforce.com · read 7 Oct 2026

Data Mapper

Data Mapper provides no-code CRM automation for follow-up cases, escalations, and priority actions based on feedback.salesforce.com · read 15 Oct 2026

Documentation depth

The Help center includes implementation, setup, survey design, distribution, reminders, lifecycle maps, analytics, and NLP guidance.help.salesforce.com · read 15 Oct 2026

Dynamic surveys

Dynamic branded surveys can run across service channels and branch questions according to participant responses.salesforce.com · read 15 Oct 2026

Editions

Feedback Management is documented as available in Salesforce Enterprise, Unlimited, and Developer editions.help.salesforce.com · read 7 Oct 2026

Editions and licenses

The product is available in Salesforce Classic and Lightning Experience for Enterprise, Unlimited, and Developer Editions with Survey Response Pack, Starter, or Growth licenses.help.salesforce.com · read 15 Oct 2026

External survey requirement

Hosting an external unauthenticated-user survey URL requires a Community License; sending surveys to Salesforce users does not.help.salesforce.com · read 7 Oct 2026

Generative AI surveys

Generative AI can create survey questions and translate complete surveys or selected parts.help.salesforce.com · read 15 Oct 2026

Independent product assessment

TechRadar describes Salesforce as highly scalable with extensive documentation and integrations but says setup requires significant time and technical knowledge.techradar.com · read 15 Oct 2026

Infrastructure transparency

Salesforce trust documentation lists infrastructure, subprocessors, and countries where customer data is stored or processed.salesforce.com · read 15 Oct 2026

Alternatives to Salesforce Feedback Management

T TypeformAndroidiPhone & iPad+4 A AlchemerAndroidiPhone & iPad+2 SS Synesis SurveyAndroidiPhone & iPad+1 S SurveyMonkeyAndroidiPhone & iPad+1 S SuperSurveyWebAPI A AkioSurveyAndroidiPhone & iPad+1 L LumorWebAPI P PollfishWebAPI

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