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Salesforce Education Cloud
San Francisco, California, United States
What it is
Salesforce Education Cloud connects student, campus, and staff experiences across an institution’s constituent journey. Recruitment teams can use Agentforce to answer prospective students’ questions, record academic interests, register campus tours, and start applications. Marketing tools support inquiry forms and communication across web, email, SMS, and social, along with automated scoring and applicant insights. Applicants can start, save, and complete dynamic applications, use autofill, and reuse modular components across programs. Admissions teams can review application materials, including third-party data, in one secure location and capture reviewer recommendations with scoring. CRM dashboards and predictive AI alerts help track enrollment goals, rates, and trends. Application management, admissions workflows, event management, SMS messaging, and a student portal are listed. It is available for Android, iOS, web, and API. Enterprise Edition is $87 USD per user per month, billed annually; a 30-day trial is offered without a credit card or installations. Listed prices reflect nonprofit pricing, and annual contracts are required.
For and against
For
- 30-day trial without a credit card
- Dynamic applications with autofill
- Admissions review in one secure location
- Web, email, SMS, and social communications
- Android, iOS, web, and API access
Against
- No free plan
- Listed editions require annual contracts
- Prices shown reflect nonprofit pricing
The verdict
Education Cloud covers recruitment, application, admissions, and enrollment workflows, with tools for both applicants and institutional teams. Review the annual contract and nonprofit pricing conditions, or use the 30-day trial to explore the service.
Who it suits
Education Cloud may suit institutions managing recruitment and admissions, student services, academic operations, or advancement and alumni relations.
Plans and prices
Education Cloud Enterprise Edition
Apps for the entire learner lifecycle · faculty and staff features across departments · education objects, logic, and automation · nonprofit pricing
Read 30 Sep 2026 · salesforce.com
Education Cloud Unlimited Edition
All Enterprise features · Premier Success Customer Support · additional features such as Salesforce Inbox · nonprofit pricing
Read 30 Sep 2026 · salesforce.com
Education Cloud Agentforce 1 for Sales Edition
Everything in Unlimited plus Agentforce · Tableau Next, Slack, and Data Cloud · Salesforce Maps and Sales Planning · nonprofit pricing
Read 30 Sep 2026 · salesforce.com
Education Cloud Agentforce 1 for Service Edition
Everything in Unlimited plus Agentforce · Tableau Next, Slack, and Data Cloud · Service Cloud Voice and Digital Engagement · nonprofit pricing
Read 30 Sep 2026 · salesforce.com
On the record
- Admissions review
- Teams can review applications and supporting information, including third-party application data, in one secure location and use scoring to capture reviewer recommendations.salesforce.com · read 30 Sep 2026
- Analytics
- Prebuilt CRM dashboards and predictive AI alerts help teams track enrollment goals, monitor rates, and spot trends.salesforce.com · read 30 Sep 2026
- Applicant tools
- Dynamic applications let applicants start, save, and complete applications, use autofill, and reuse modular components across programs.salesforce.com · read 30 Sep 2026
- Contract and pricing limits
- The pricing page says usage restrictions apply, the listed editions require annual contracts, and the displayed cards reflect nonprofit pricing; it directs for-profit institutions to a pricing guide and their account executive.salesforce.com · read 30 Sep 2026
- Integrations
- Salesforce says many of its products integrate directly with outside applications; for other sources it lists MuleSoft licenses, integration partners, or AgentExchange apps as options.salesforce.com · read 30 Sep 2026
- Intended users
- The Agentforce 1 Sales edition is described as ideal for recruitment and admissions and advancement and alumni relations; the Service edition is described for student services, academic operations, and student life.salesforce.com · read 30 Sep 2026
- Marketing automation
- Recruitment teams can use adaptive inquiry forms, communications across web, email, SMS, and social, automated scoring, and AI-powered applicant insights.salesforce.com · read 30 Sep 2026
- Purpose
- Education Cloud connects student, campus, and staff experiences and supports institutional needs across the constituent journey.salesforce.com · read 30 Sep 2026
- Recruitment
- Agentforce can answer prospective students’ questions 24/7, capture academic interests, register campus tours, and start applications.salesforce.com · read 30 Sep 2026
- Security and compliance
- Salesforce lists Education Cloud in its trust and compliance documentation, which covers service architecture, security and privacy audits and certifications, and administrative, technical, and physical controls.salesforce.com · read 30 Sep 2026
- Support
- The Standard Success Plan is included in all licenses and provides knowledge articles, documentation, Trailhead, and the Trailblazer Community; the page says Premier includes 24/7 support for business-stopping issues and is bundled with Unlimited Edition.salesforce.com · read 30 Sep 2026
- Trial
- Salesforce offers an Education Cloud trial for 30 days with no credit card and no installations.salesforce.com · read 30 Sep 2026
