Request Tracker for Incident Response pricing

4 plans on the record · a free plan · a free trial

See today's prices

Every plan

Community

Free

Unlimited users & tickets · full RT feature set · source code & API access · community forum support

Read 8 Oct 2026 · requesttracker.com

Build

$450 a month, billed yearly

Billed annually

20,000 tickets/year · 1 designated support rep · email support · 2 business day SLA · 1 support request / quarter · 4 Q&A requests / quarter

Read 8 Oct 2026 · requesttracker.com

Scale

$1,650 a month, billed yearly

Billed annually

100,000 tickets/year · 2 designated support reps · email & chat support · 1 business day SLA · 4 support requests / quarter · 8 Q&A requests / quarter

Read 8 Oct 2026 · requesttracker.com

Transform

Priced on request

Unlimited tickets · 4 designated support reps · email & chat support · 4 business hour SLA · 24×7 emergency support

Read 8 Oct 2026 · requesttracker.com