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Prodigal
Mountain View, California, United States
What it is
Prodigal is an AI platform for loan servicing and collections at consumer finance companies. Its proAgent handles borrower conversations and collections work over voice and digital channels, including payments, payment plans, and routing issues. The Prodigal Intelligence Engine connects customer information with CRM and loan management systems, dialers, email, SMS, and external data sources. Collections tools include portfolio scoring, dialer strategies, contact timing, personalized outreach, and a payment portal. Consumers using proPay can manage multiple accounts, select payment methods, and combine balances into a payment plan. The platform also offers case management, omnichannel communications, and compliance controls that encode each customer's regulatory requirements as guardrails. Prodigal lists integrations including Finvi, REPAY, TCN, Twilio SendGrid, Genesys, RingCentral, NICE, Five9, and LiveVox. It says Genesys integrations support agent assistance, automated notes, insights, and compliance automation. Pricing is on request. The company says it was founded in Mountain View, California, in 2018.
For and against
For
- Handles borrower interactions across voice and digital channels
- Includes portfolio scoring and personalized outreach
- proPay supports multiple accounts and payment plans
- Compliance controls encode customer regulatory requirements
- Offers a dedicated customer success manager
Against
- Pricing is available on request, not listed
- Focused on consumer finance and collections
The verdict
Prodigal brings AI interactions, collections tools, and consumer payment management into a platform for consumer finance. Buyers should request pricing and confirm that its integrations and controls fit their environment.
Who it suits
Prodigal suits consumer finance lenders and collections businesses looking to automate servicing interactions and manage payment workflows. Its agent assistance and speech analytics may also suit teams supporting human agents.
Plans and prices
Prodigal platform
Pricing not listed; schedule a solution explainer call
Read 5 Oct 2026 · prodigaltech.com
On the record
- Access controls
- Prodigal supports single sign-on and role-based access controls for managing user access and permissions.prodigaltech.com · read 5 Oct 2026
- Agent assistance
- Prodigal’s agent co-pilot offers real-time agent assistance and speech analytics.prodigaltech.com · read 5 Oct 2026
- AI agent
- proAgent handles payments, payment plans, and settlement offers across voice, text, and email.prodigaltech.com · read 5 Oct 2026
- Collections features
- The platform offers portfolio scoring, dialer strategies, contact timing, personalized outreach, payment plans, an AI agent, and a payment portal.prodigaltech.com · read 4 Oct 2026
- Company
- Prodigal says it was founded in Mountain View, California, in 2018.prodigaltech.com · read 4 Oct 2026
- Company history
- Prodigal says it was founded in Mountain View, California, in 2018 and backed by Y Combinator.prodigaltech.com · read 5 Oct 2026
- Compliance controls
- Prodigal says it encodes each customer’s regulatory requirements into guardrails governing its AI agent’s operations.prodigaltech.com · read 4 Oct 2026
- Deployment
- Prodigal says its integrations can support onboarding within weeks.prodigaltech.com · read 5 Oct 2026
- Genesys integration
- Prodigal says its Genesys integrations are pre-built and pre-tested, and support agent assistance, automated notes, insights, and compliance automation.prodigaltech.com · read 4 Oct 2026
- Integrations
- Prodigal lists integrations including Salesforce, Genesys, Five9, RingCentral, TCN, NICE, and LiveVox.prodigaltech.com · read 5 Oct 2026
- Intelligence engine
- PIE connects CRM, loan management, dialer, and communications systems and structures their data for AI applications.prodigaltech.com · read 5 Oct 2026
- Payment portal
- proPay lets consumers manage multiple accounts, choose payment methods, and consolidate balances into a payment plan.prodigaltech.com · read 4 Oct 2026
- Pricing access
- The site invites visitors to schedule a solution explainer call and does not display a price on the opened page.prodigaltech.com · read 5 Oct 2026
- Product
- Prodigal provides an AI platform for loan servicing and collections, aimed at consumer finance companies.prodigaltech.com · read 4 Oct 2026
- Purpose
- Prodigal offers AI agents, automation, and actionable insights for loan servicing and collections.prodigaltech.com · read 5 Oct 2026
- Sales and pricing
- The product page invites visitors to schedule a discovery call; it does not state a price.prodigaltech.com · read 4 Oct 2026
- Security
- Prodigal says it has SOC 2 Type II and PCI DSS certifications and uses AES 256 encryption in AWS.prodigaltech.com · read 5 Oct 2026
- Security certifications
- A Prodigal page for lenders displays PCI DSS and AICPA SOC compliance badges.lender.prodigaltech.com · read 4 Oct 2026
