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DPDzero
Bengaluru, Karnataka, India
What it is
DPDzero provides an AI-led collections platform and service for lenders, combining technology, operations, and borrower outreach. It serves banks, NBFCs, and fintechs with active lending portfolios, particularly in unsecured lending, personal loans, two-wheelers, and credit cards in delinquency. Channels include Voice AI, WhatsApp, SMS, RCS, IVR, telecalling, and field collections. Portfolio and borrower signals help form risk cohorts and recommend next actions, while digital campaigns coordinate channel choice, timing, and fallback across WhatsApp, SMS, IVR, and RCS. Field operations include case allocation, route planning, GPS and timestamp verification, visit evidence, and reporting; agents can use a mobile app to view cases, routes, and follow-ups. Connections to lender systems include SFTP, REST API, direct LMS connections, webhooks, email, and CSV or Excel files. Lenders can continue using payment gateways such as Razorpay, Cashfree, Easebuzz, and BillDesk. DPDzero says it works on an outcome-as-a-service model and does not currently sell SaaS or CRM. Its team handles integrations, which are typically live within days. The cloud service is priced on request; it states ISO/IEC 27001:2022 certification.
For and against
For
- Coordinates digital outreach across several channels
- Includes field case and route management
- Connects to lender systems through multiple methods
- Provides a mobile app for field agents
Against
- Pricing is available on request
- Does not currently sell SaaS or CRM
- No debtor payment portal
The verdict
DPDzero combines digital outreach, field operations, and lender-system integration in an outcome-based service.
Who it suits
DPDzero is aimed at banks, NBFCs, and fintechs with active lending portfolios and delinquencies in the listed credit categories. Its outcome-as-a-service model combines platform tools with operational support.
Plans and prices
Outcome-as-a-service
Outcome-based collections service · pricing not shown; contact DPDzero
Read 7 Oct 2026 · dpdzero.com
On the record
- API authentication
- The API authentication documentation says access uses OAuth bearer tokens that are valid for 30 minutes.dpdzero.com · read 7 Oct 2026
- Channels
- Its collections channels include Voice AI, WhatsApp, SMS, RCS, IVR, telecalling, and field collections.dpdzero.com · read 7 Oct 2026
- Compliance
- The digital channels page says message templates follow RBI Fair Practices Code guidance and are reviewed with the lender’s compliance team before launch.dpdzero.com · read 7 Oct 2026
- Decision intelligence
- The platform uses portfolio and borrower signals to create risk cohorts and recommend next-best actions.dpdzero.com · read 7 Oct 2026
- Digital orchestration
- Digital campaigns can choose channels, timing, and fallbacks across WhatsApp, SMS, IVR, and RCS.dpdzero.com · read 7 Oct 2026
- Field operations
- Field operations include case allocation, route planning, GPS and timestamp verification, visit evidence, and reporting.dpdzero.com · read 7 Oct 2026
- Integrations
- The automation platform connects to lender systems through SFTP, REST API, direct LMS connections, webhooks, email, and CSV or Excel files.dpdzero.com · read 7 Oct 2026
- Mobile app
- The field operations page describes a mobile app for agents to view cases, routes, and follow-ups.dpdzero.com · read 7 Oct 2026
- Payment systems
- The platform page names Razorpay, Cashfree, Easebuzz, and BillDesk as example payment gateways lenders can continue using.dpdzero.com · read 7 Oct 2026
- Security
- DPDzero states that it is ISO/IEC 27001:2022 certified and describes commitments to data confidentiality, integrity, availability, and regulatory obligations.dpdzero.com · read 7 Oct 2026
- Service model
- DPDzero says it does not currently sell SaaS or CRM and works on an outcome-as-a-service model.dpdzero.com · read 7 Oct 2026
- Support and setup
- DPDzero says its team handles system integration and that LMS or CRM integrations are typically live within days.dpdzero.com · read 7 Oct 2026
- What it does
- DPDzero provides an AI-led collections platform and services that combine technology, operations, and borrower outreach for lenders.dpdzero.com · read 7 Oct 2026
- Who it serves
- DPDzero says it serves banks, NBFCs, and fintechs with active lending portfolios, particularly unsecured, personal loan, two-wheeler, or credit card delinquencies.dpdzero.com · read 7 Oct 2026
