Proceso
What it is
Proceso is an AI-powered retail operations platform for coordinating and tracking work across store locations. Its mobile-first task and activity management is designed for store teams, while dashboards show performance, pending tasks and compliance. Tasks can collect images, signatures and location data as completion evidence. Image-based visual merchandising checks whether displays match brand standards. The platform also describes AI agents for planogram validation, image recognition, policy routing and compliance checks. It is available on Android, iOS and the web, and the company says it requires no new hardware. Deployment is intended for multi-brand, FOFO and COCO networks. The homepage displays integrations including Salesforce, SAP, Microsoft, Service, DocuSign, Dropbox, QuickBooks and Freshworks. Plans are positioned for brands digitizing basic repair and maintenance and store operations, growing brands, and large enterprise retailers. Pricing is on request. Executive dashboards, AI insights and queries, and enterprise controls such as SSO and RBAC are listed only for Command Centre (AI).
For and against
For
- Tasks capture images, signatures and location
- Dashboards show performance and pending tasks
- Available on Android, iOS and web
- No new hardware required
Against
- Pricing is on request
- Executive dashboards listed only for Command Centre (AI)
- Dedicated support listed only for Command Centre (AI)
The verdict
Proceso brings store tasks, visual checks and compliance tracking into one retail operations platform. Compare plan inclusions and support levels, since some advanced tools are reserved for Command Centre (AI).
Who it suits
Proceso is aimed at retail brands coordinating work across stores, from basic operations to large enterprise networks. Its plan descriptions distinguish smaller-scale operations from growing brands and enterprises.
Plans and prices
Command Centre (AI)
Enterprise · unlimited users · dedicated onboarding and support
Read 4 Oct 2026 · procesoapp.com
Core Ops
Pilot → multi-store · configurable users · standard onboarding and support
Read 4 Oct 2026 · procesoapp.com
Ops Plus
100–1,000+ stores · configurable users · priority onboarding and support
Read 4 Oct 2026 · procesoapp.com
On the record
- AI agents
- The site describes AI agents for planogram validation, image recognition, automated policy routing, and compliance checks.procesoapp.com · read 4 Oct 2026
- Dashboards
- Live dashboards show store performance, pending tasks, and compliance.procesoapp.com · read 4 Oct 2026
- Deployment
- The contact page says the platform requires no new hardware and is built for multi-brand, FOFO, and COCO networks.procesoapp.com · read 4 Oct 2026
- Integrations
- The homepage displays Salesforce, SAP, Microsoft, Service, DocuSign, Dropbox, QuickBooks, and Freshworks as integrations.procesoapp.com · read 4 Oct 2026
- Mobile-first operations
- The platform provides mobile-first task and activity management for store teams.procesoapp.com · read 4 Oct 2026
- Plan limits
- Executive dashboards, AI insights and queries, and enterprise controls such as SSO and RBAC are listed only for Command Center (AI).procesoapp.com · read 4 Oct 2026
- Proof of completion
- Tasks can capture images, signatures, and location data as evidence of completion.procesoapp.com · read 4 Oct 2026
- Purpose
- Proceso is an AI-powered retail operations platform for coordinating and tracking store-level work across outlets.procesoapp.com · read 4 Oct 2026
- Security
- The FAQ says Proceso uses multi-layer encryption for API protocols and role-based access controls, and complies with global data protection regulations.procesoapp.com · read 4 Oct 2026
- Support
- The plan comparison lists standard support for Core Ops, priority support for Ops Plus, and dedicated support for Command Center (AI).procesoapp.com · read 4 Oct 2026
- Target customers
- The pricing section describes Core Ops for brands digitizing basic R&M and store operations, Ops Plus for growing brands, and Command Centre (AI) for large enterprise retail.procesoapp.com · read 4 Oct 2026
- Visual merchandising
- Its visual merchandising tools use image-based verification to check whether displays match brand standards.procesoapp.com · read 4 Oct 2026
