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Pinstripe Fleet
New York, United States
What it is
Pinstripe Fleet manages operations for businesses that send people out to perform work. Its eight modules cover customers, jobs, scheduling, invoices, time tracking, vehicles, equipment, and a customer portal. Scheduling includes day, week, and employee calendar views, recurring appointments, travel buffers, and a dispatch board with drag-and-drop and keyboard controls. Job records can hold statuses, assignments, checklists, proof-of-work media, and a timeline from request to invoice. Customers can approve or decline mobile-friendly estimates and check job progress through private links verified with a ZIP code or the last four phone digits. Businesses connect their own Stripe account for card payments, which are sent to the business's bank account. The product includes eight report surfaces with saved views, filters, and CSV export. Crews can use it in a phone browser; clock and job-status changes can queue when service drops, but photos and other records need a connection. Outgoing communications are email; text messaging is switched off pending carrier approval. The service is available on the web and iOS, with paid plans from $79/mo.
For and against
For
- Eight modules cover core field-service operations
- Dispatch board supports drag-and-drop and keyboard controls
- Customers can follow job progress through private links
- Clock and job-status changes can queue without service
Against
- Photos and other records require a connection
- Text messaging is switched off pending carrier approval
- Paid plans start at $79/mo
The verdict
Pinstripe Fleet brings scheduling, job records, payments, reporting, and customer access into one operations platform. Crews should note the connection requirement for photos and records, and that outbound messaging is currently email only.
Who it suits
Pinstripe Fleet suits field-service businesses that coordinate crews, jobs, equipment, invoicing, and customer updates. Its stated target industries include cleaning, landscaping, pest control, HVAC, property maintenance, pool service, courier, and moving.
On the record
- Access controls
- The product lists five access levels, and says pricing information is not sent to users who lack permission to see it.pinstripefleet.com · read 3 Oct 2026
- AI assistant
- An in-app assistant answers operational questions through a permissioned tool registry scoped to enabled modules and the user’s role, and each call is audited.pinstripefleet.com · read 3 Oct 2026
- Customer portal
- Customers can view job progress through private links verified with ZIP code or the last four digits of a phone number, without creating a login.pinstripefleet.com · read 3 Oct 2026
- Data isolation
- The maker says each business’s data is isolated at the database level and support visits are shown in the workspace and logged.pinstripefleet.com · read 3 Oct 2026
- Demo
- The site invites prospective customers to request a live workflow walkthrough and says no card is required.pinstripefleet.com · read 2 Oct 2026
- Estimates
- Customers can approve or decline estimates on a mobile-friendly page, and the business can see its approval rate and median decision time.pinstripefleet.com · read 3 Oct 2026
- Intended users
- The maker describes it as suitable for businesses that send people to work on-site, including cleaning, landscaping, HVAC, pest control, pool service, courier, and moving companies.pinstripefleet.com · read 3 Oct 2026
- Jobs
- Job records can include configurable statuses, assignments, checklists, proof-of-work media, and an activity timeline from request to invoice.pinstripefleet.com · read 3 Oct 2026
- Location sharing
- Technicians can share an approximate distance with a customer for one visit while marked on the way; the site says it does not provide a map or location history.pinstripefleet.com · read 2 Oct 2026
- Messaging limit
- The site says outgoing communications are email today and text messaging is switched off pending carrier approval.pinstripefleet.com · read 2 Oct 2026
- Mobile and offline use
- Crews can use the product in a phone browser; clock-in, clock-out, and job-status changes can queue offline, while photo uploads require a connection.pinstripefleet.com · read 3 Oct 2026
- Modules
- Its eight operational modules are Customers, Jobs, Schedule, Invoices, Time tracking, Vehicles, Equipment, and Customer Portal.pinstripefleet.com · read 2 Oct 2026
- Payments
- Businesses connect their own Stripe account so customers can pay invoices by card, with payments sent to the business's bank account.pinstripefleet.com · read 2 Oct 2026
- Payments integration
- Customers pay invoices through the business’s own Stripe account, with payment updates posted from Stripe webhooks.pinstripefleet.com · read 3 Oct 2026
- Purpose
- Pinstripe Fleet helps field service businesses schedule and dispatch jobs, track crew time and equipment, capture proof of work, invoice customers, and collect payment.pinstripefleet.com · read 3 Oct 2026
- Reporting
- The product provides eight report surfaces with saved views, filters, and CSV export.pinstripefleet.com · read 3 Oct 2026
- Scheduling
- Scheduling includes day, week, and employee calendar views, recurring appointments, travel buffers, and a dispatch board with drag-and-drop and keyboard controls.pinstripefleet.com · read 3 Oct 2026
- Text messaging
- The maker says outbound communications are currently by email; text messaging is built but switched off while carrier approval is pending.pinstripefleet.com · read 3 Oct 2026
