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Autopilot
What it is
Autopilot is a CRM and field service platform for home service businesses, offered through a mobile app and website. Its tools link lead capture with job scheduling, customer messages, payments, reviews, and follow-ups. Listed features include dispatch, estimates, invoicing, online booking, automated texts, time tracking, and reporting. The iPhone and Android apps support jobs, scheduling, GPS, calling, texting, payments, photos, and time tracking; a native Mac and Windows desktop app handles business calls and texts. The AI Receptionist answers calls around the clock, and the Scale plan includes 300 receptionist minutes monthly. Scale also lists 1,500 VoIP minutes and 1,500 SMS messages per month, plus 100 SMS blast sends and 1,000 email sends; overages are charged at listed rates. Direct integrations include Stripe, QuickBooks, Google services, Facebook Ads, and Bing Ads. Zapier connects Autopilot to more than 9,000 apps. Plans start at $49 a month, with a free two-week trial on each plan. Additional users cost $29/month per user, and customers can upgrade, downgrade, or cancel at any time.
For and against
For
- Connects lead capture, scheduling, payments, and follow-ups
- Mobile apps support GPS, photos, and time tracking
- Scale includes an AI Receptionist
- Direct integrations include Stripe and QuickBooks
- Every plan starts with a free two-week trial
Against
- Plans start at $49 a month
- Additional users cost $29/month per user
- Monthly usage allowances apply on Scale
The verdict
Autopilot brings field service and customer-management workflows into one platform, with mobile and desktop apps. Review plan user counts and monthly usage allowances to see which tier fits.
Who it suits
Autopilot suits home service businesses that need field scheduling alongside customer communication and payment tools. Its mobile apps cover job-related work in the field, while the desktop app supports business calls and texts.
Plans and prices
Run
1 user included · Scheduling, jobs & dispatch · Estimates with online approval · Invoicing, Tap to Pay & card readers
Read 30 Sep 2026 · autopilotapp.io
Grow
3 users included · Everything in Run · Two-way text messaging inbox · Full phone system with recording
Read 30 Sep 2026 · autopilotapp.io
Scale
8 users included · Everything in Grow · AI Receptionist & AI Call Summaries · Zapier integration and open API with webhooks
Read 30 Sep 2026 · autopilotapp.io
Enterprise Plan
For companies with multiple locations
Read 30 Sep 2026 · autopilotapp.io
On the record
- AI receptionist
- The AI Receptionist answers calls around the clock, and Scale includes 300 receptionist minutes per month.autopilotapp.io · read 30 Sep 2026
- Audience
- The product is presented as a CRM and field service platform for home service businesses.autopilotapp.io · read 30 Sep 2026
- Desktop
- The feature list describes a native desktop app for business calls and texts on Mac and Windows.autopilotapp.io · read 30 Sep 2026
- Extra users
- Additional users cost $29/month per user.autopilotapp.io · read 30 Sep 2026
- Features
- The feature list includes scheduling, dispatch, estimates, invoicing, online booking, automated texts, time tracking, and reporting.autopilotapp.io · read 30 Sep 2026
- Founders
- Autopilot names Andrew Thompson as Founder and CEO and Ryan Springer as Founder and CTO.autopilotapp.io · read 30 Sep 2026
- Integrations
- Named direct integrations include Stripe, QuickBooks, Google Ads, Google Business Profile, Google Calendar, Google Local Services Ads, Facebook Ads, and Bing Ads.autopilotapp.io · read 30 Sep 2026
- Mobile app
- The iPhone and Android apps support jobs, scheduling, GPS, calling, texting, payments, photos, and time tracking.autopilotapp.io · read 30 Sep 2026
- Product
- Autopilot describes itself as a mobile app and website for running a local services company.autopilotapp.io · read 30 Sep 2026
- Support
- The plan comparison lists both an in-app AI support assistant and human customer support.autopilotapp.io · read 30 Sep 2026
- Trial and cancellation
- Every plan starts with a free two-week trial, and customers can upgrade, downgrade, or cancel at any time.autopilotapp.io · read 30 Sep 2026
- Usage limits
- Scale includes 1,500 VoIP minutes and 1,500 SMS messages monthly, plus 100 SMS blast sends and 1,000 email sends; overages are charged at listed rates.autopilotapp.io · read 30 Sep 2026
- Workflow
- Its tools connect lead capture, job scheduling, customer messages, payments, reviews, and follow-ups.autopilotapp.io · read 30 Sep 2026
- Zapier
- Autopilot says Zapier connects it to more than 9,000 apps.autopilotapp.io · read 30 Sep 2026
