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On the recordRead 7 Oct 202615 facts
PatchDesk
Plans and prices
Everything you need
$7a month
Unlimited tickets and bugs · all features included · no feature gates
Read 7 Oct 2026 · patchdesk.org
On the record
- Access controls
- The plan includes role-based access control and multi-factor authentication by TOTP, email, or SMS.patchdesk.org · read 7 Oct 2026
- API
- API access is included in the plan.patchdesk.org · read 7 Oct 2026
- Audience
- The comparison page describes PatchDesk as intended for teams of roughly 3–30 people that want customer ticketing and issue tracking together.patchdesk.org · read 7 Oct 2026
- Availability
- PatchDesk commits to 99.9% monthly uptime for its web application and API services.patchdesk.org · read 7 Oct 2026
- Customer portal
- Customers can submit tickets through a branded support link without creating an account, and receive updates by email.patchdesk.org · read 7 Oct 2026
- Data handling
- The privacy policy says PatchDesk staff do not access customer content and that ticket content is not used for advertising.patchdesk.org · read 7 Oct 2026
- Integrations
- The opened maker pages list Stripe for payment processing and Google Analytics 4 on public marketing pages; they do not describe product integrations.patchdesk.org · read 7 Oct 2026
- Issue tracking
- The issue tracker supports status, priority, comments, followers, search, filters, and CSV import and export.patchdesk.org · read 7 Oct 2026
- Limits
- PatchDesk says it does not offer phone or live chat support channels and does not provide sprint boards or a Git-native workflow.patchdesk.org · read 7 Oct 2026
- Maker
- The homepage identifies Chris Birkey as PatchDesk’s maker and says he supports Windows and ChromeOS for a K–12 district and has nearly twelve years of software support experience.patchdesk.org · read 7 Oct 2026
- Product
- PatchDesk combines a customer support inbox and an engineering issue tracker in one product.patchdesk.org · read 7 Oct 2026
- Security
- PatchDesk says databases are encrypted at rest, connections use TLS/SSL, passwords are hashed with bcrypt, and row-level security isolates organizations’ data.patchdesk.org · read 7 Oct 2026
- SLA tools
- Teams can set response and resolution targets by priority, see countdowns on open tickets, and receive breach alerts.patchdesk.org · read 7 Oct 2026
- Support
- The SLA says support requests receive an initial response within 24 hours on business days, with critical availability incidents targeted within four hours.patchdesk.org · read 7 Oct 2026
- Support inbox
- The shared inbox includes assignment, SLA timers, macros, internal notes, priorities, and ticket status.patchdesk.org · read 7 Oct 2026
