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Bugzilla
United States
What it is
Bugzilla is a free, web-based system for tracking product bugs, issues, enhancements, and other change requests. It must be installed on your own server. Search tools include full-text search and advanced queries with time-based criteria. Users can select which bug-change emails they receive, and scheduled search reports can be emailed as often as every fifteen minutes. Bug data can be turned into tables, graphs, and reports, with CSV export. Administrators can customize workflows, statuses, resolutions, and fields, and extend installations with templates and extensions. Groups manage who can view or edit bugs; an insider group can make comments and attachments private. Bugzilla offers XML-RPC and JSON-RPC web services, several authentication options, and support for MySQL, PostgreSQL, or Oracle databases. The project describes security measures including Perl taint mode, cross-site scripting protections, restricted-information safeguards, and account locks after a few failed password guesses. Community help is available through mailing lists and chat rooms; the project does not directly provide commercial support.
For and against
For
- Free and open source
- Supports advanced and time-based searches
- Reports can be exported as CSV
- Administrators can customize workflows and fields
Against
- Must be installed on your own server
- Commercial support is not offered directly
The verdict
Bugzilla offers configurable defect tracking and reporting for organizations prepared to manage their own installation. Support is community-based rather than directly commercial.
Who it suits
Bugzilla suits teams that need defect tracking on their own server, particularly where custom workflows, bug visibility controls, or custom fields matter.
Plans and prices
Bugzilla
Free and open source · self-hosted server software
Read 3 Oct 2026 · bugzilla.org
On the record
- Access controls
- Groups can control who can view or edit bugs, and members of an insider group can mark attachments and comments private.bugzilla.org · read 3 Oct 2026
- Authentication and databases
- It supports its built-in user database, LDAP, web-server authentication methods, and MySQL, PostgreSQL, or Oracle databases.bugzilla.org · read 3 Oct 2026
- Deployment
- Bugzilla is web-based software that must be installed on your own server.bugzilla.org · read 3 Oct 2026
- Integrations and API
- Bugzilla provides XML-RPC and JSON-RPC web services, and its Patch Viewer integrates with LXR, CVS, and Bonsai.bugzilla.org · read 3 Oct 2026
- Intended users
- The project describes Bugzilla as a system for software defect tracking and says organizations may turn to it when they need workflow management, bug visibility controls, or custom fields.bugzilla.org · read 3 Oct 2026
- Maker
- The Bugzilla Project is managed by Zarro Boogs Corporation, a US non-profit incorporated in Michigan in 2023.bugzilla.org · read 3 Oct 2026
- Notifications
- Users can choose which bug-change email notifications they receive, and scheduled search reports can be emailed as often as every fifteen minutes.bugzilla.org · read 3 Oct 2026
- Purpose
- Bugzilla is a defect-tracking system for tracking bugs, issues, enhancements, and other change requests in products.bugzilla.org · read 3 Oct 2026
- Reporting
- Bugzilla can generate tables, graphs, and reports from bug data and export reports as CSV.bugzilla.org · read 3 Oct 2026
- Search
- It offers basic full-text search and advanced queries, including time-based searches.bugzilla.org · read 3 Oct 2026
- Security
- The project says Bugzilla uses Perl taint mode to help prevent SQL injection, has protections against cross-site scripting, hides group-restricted information, and locks accounts after a few failed password guesses.bugzilla.org · read 3 Oct 2026
- Support
- Bugzilla is community supported; help is available through a mailing list and chat rooms, while the project says it does not directly offer commercial support.bugzilla.org · read 3 Oct 2026
- Workflow
- Administrators can customize workflows, statuses, resolutions, and fields, and extend installations with templates and extensions.bugzilla.org · read 3 Oct 2026
