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- Panviva
On the recordRead 12 Oct 202618 facts
Panviva
Plans and prices
Knowledge Anywhere
Priced on request
AI-powered knowledge for agents and customers
Read 12 Oct 2026 · uplandsoftware.com
Knowledge Essentials
Priced on request
Built for organizations focused on agents’ knowledge
Read 12 Oct 2026 · uplandsoftware.com
Standard
Priced on request
Legacy license · not available for purchase to new customers
Read 12 Oct 2026 · uplandsoftware.com
On the record
- Additional integrations
- The product page also lists Microsoft Bot Framework, IBM Watson, Creative Virtual, Alexa, PiP, and NPM as other integrations.uplandsoftware.com · read 12 Oct 2026
- Publishing audience
- bothinvestor.uplandsoftware.com · read 20 Sep 2026
- Authoring
- Knowledge Creator includes templates and designs and does not require coding or HTML knowledge.uplandsoftware.com · read 12 Oct 2026
- Content analytics
- Yesinvestor.uplandsoftware.com · read 20 Sep 2026
- Extension
- Panviva Sidekick is described as a browser extension, and the maker's blog says it is available only to customers on the Anywhere tier.uplandsoftware.com · read 12 Oct 2026
- Guidance
- Panviva provides step-by-step process guidance to help teams follow procedures and reduce errors.uplandsoftware.com · read 12 Oct 2026
- Integrations
- The product page lists Salesforce, Microsoft Teams, Microsoft Power Platform, Zapier, Twilio, and PEGA Systems among its platform integrations.uplandsoftware.com · read 12 Oct 2026
- Intended users
- The maker identifies healthcare, financial services, utilities, and BPO leaders as audiences that rely on Panviva.uplandsoftware.com · read 12 Oct 2026
- Omnichannel delivery
- Panviva can deliver knowledge through websites, customer portals, IVRs, voice assistance, CRM systems, and EHRs.uplandsoftware.com · read 12 Oct 2026
- Plan availability
- The maker's brochure says the Standard plan is a legacy license and is not available for purchase to new customers.uplandsoftware.com · read 12 Oct 2026
- Plan feature limit
- The brochure lists web, wiki, and portal content sharing, IVR screen pops, Power Platform connections, and microcontent curation under Knowledge Anywhere.uplandsoftware.com · read 12 Oct 2026
- Purpose
- Panviva provides AI-powered knowledge management and process guidance for contact center teams in complex, highly regulated industries.uplandsoftware.com · read 12 Oct 2026
- Security and access
- Panviva supports secure single sign-on to match an organization's authentication, and its demo page describes role-based access controls.uplandsoftware.com · read 12 Oct 2026
- Sidekick
- Sidekick lets agents ask questions in natural language and receive instant answers grounded in trusted Panviva knowledge.uplandsoftware.com · read 12 Oct 2026
- SSO support
- Yesinvestor.uplandsoftware.com · read 20 Sep 2026
- Support and implementation
- Certified partners can help with implementation, content development, administration, and technical integrations.uplandsoftware.com · read 12 Oct 2026
- Version history
- Yesinvestor.uplandsoftware.com · read 20 Sep 2026
- Workflow and reporting
- The product supports content review and approval workflows, scheduled audit reviews, standard reports, and analytics.uplandsoftware.com · read 12 Oct 2026
