- Home
- Tenant Portal Software
- PanConnect
PanConnect
Sawston, Cambridge, United Kingdom
What it is
PanConnect is a digital housing solution from Housing Insight for UK housing providers. It adds tools to core back-office systems rather than replacing a housing management system. Residents can use an app and portal to access information and services, communicate with providers, raise maintenance requests and make payments. Staff can use Arrears Manager to review and prioritise rents and arrears, including sub-accounts and former tenant accounts, then arrange payment plans based on payment behaviour and resident income patterns. Case Manager provides a real-time priority list, related records and documents, digital forms and housing workflows with mandatory fields. Staff can continue case work without internet access, with changes sent to the back-office system when connectivity returns. Dashboards combine data from multiple back-office systems, and customers can help shape reports around their requirements. PanConnect exchanges data with key systems using APIs where possible and works with system providers on alternatives when needed. Native mobile apps can carry a housing association’s logo and colour palette. Pricing is available on request.
For and against
For
- Residents can raise repairs and make payments.
- Offline case work syncs when connectivity returns.
- Dashboards combine data from multiple back-office systems.
- Apps can use a housing association’s branding.
Against
- It is an added layer, not a housing management system.
- Pricing is available on request.
- Absolute security cannot be guaranteed, according to its privacy policy.
The verdict
PanConnect brings resident services and staff workflows alongside existing back-office systems. Providers should consider its integration approach and the distinction between this layer and a housing management system.
Who it suits
PanConnect suits UK social housing providers looking to support resident communication and tenancy tasks digitally. It may also suit staff who need case and arrears workflows, including offline case work.
On the record
- Arrears management
- Arrears Manager supports analysis and prioritisation of rents and arrears, including sub-accounts and former tenant accounts.housing-insight.co.uk · read 7 Oct 2026
- Audience
- Housing Insight says its software supports housing providers across the UK and is designed for social housing operations.housing-insight.co.uk · read 7 Oct 2026
- Case management
- Case Manager gives staff a real-time priority list, related data and documents, digital forms, and housing-specific workflows with mandatory fields.housing-insight.co.uk · read 7 Oct 2026
- Dashboards
- Performance dashboards use data from multiple back-office systems, and customers are involved in creating reports for their requirements.housing-insight.co.uk · read 7 Oct 2026
- Integrations
- PanConnect pulls data from key systems and writes information back; it uses system-specific APIs where possible and works with system providers on alternatives when needed.housing-insight.co.uk · read 7 Oct 2026
- Maker
- Housing Insight Limited is based at South Cambridge Business Park in Sawston, Cambridge, and says it has provided social housing software solutions since 2016.housing-insight.co.uk · read 7 Oct 2026
- Maker and history
- Housing Insight says it has provided social housing software solutions since 2016 and serves housing providers across the UK.housing-insight.co.uk · read 7 Oct 2026
- Mobile apps
- The customer apps are distributed through app stores and can be customised with a housing association’s logo and colour palette.housing-insight.co.uk · read 7 Oct 2026
- Offline use
- Staff can continue working on cases without an internet connection, with updates sent to the back-office system when connectivity returns.housing-insight.co.uk · read 7 Oct 2026
- Offline work
- Staff can continue case work without internet access, with updates sent to the back-office system when connectivity returns.housing-insight.co.uk · read 7 Oct 2026
- Payment behaviour
- Staff can review payment patterns and arrange payment plans aligned with residents’ income patterns.housing-insight.co.uk · read 7 Oct 2026
- Payment plans
- Staff can use payment behaviour and resident income patterns to arrange payment plans.housing-insight.co.uk · read 7 Oct 2026
- Product scope
- PanConnect is described as a layer that enhances core back-office systems rather than a housing management system.housing-insight.co.uk · read 7 Oct 2026
- Purpose
- PanConnect provides digital housing solutions for housing providers to help staff work efficiently and connect with residents.housing-insight.co.uk · read 7 Oct 2026
- Resident engagement
- Its app and portal provide a direct communication channel and a central place for residents to access information and services.housing-insight.co.uk · read 7 Oct 2026
- Resident requests
- Residents can use digital communications for tenancy processes including raising repairs and making payments.housing-insight.co.uk · read 7 Oct 2026
- Security
- The maker says case data is held securely during offline work; its privacy policy says it uses commercially acceptable protections but cannot guarantee absolute security.housing-insight.co.uk · read 7 Oct 2026
- Support
- Housing Insight says it provides customer support and describes its support as part of its customer offering.housing-insight.co.uk · read 7 Oct 2026
