Orlo
Orlo · Birmingham, England, United Kingdom
What it is
Orlo is a web-based community engagement platform for public-sector organisations. Its modules cover social media management, community feedback, and customer service. Teams can schedule and publish posts across channels, manage approvals, audit activity, and review analytics. The Voice of the Community module combines surveys, social listening, and media monitoring to measure sentiment, trust, and emotions, with AI action plans. Customer service features include an AI chatbot, live chat, inbox prioritisation, automated responses, and a unified inbox for social media, WhatsApp, SMS, and live chat. Conversations can include notes, assignments, forwarding, audits, sentiment detection, and reply snippets. Orlo’s Generate tool is underpinned by ChatGPT for creating or rephrasing posts and finding hashtags. Integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive, and Dropbox. Security listings include ISO 27001/22301, SOC 2 Type 1, Cyber Essentials Plus, GDPR compliance, two-factor authentication, and role-based access control. Pricing is tailored by sector and selected modules.
For and against
For
- Combines social, feedback, and customer service modules
- Unified inbox spans social, WhatsApp, SMS, and live chat
- ChatGPT-backed post generation tool
- Broad business and analytics integrations
- Two-factor authentication and role-based access
Against
- Pricing is available on request
- Designed specifically for public-sector organisations
- Enterprise SAML single sign-on only
The verdict
Orlo brings public-sector publishing, listening, and service conversations into one web platform. Its sector-tailored pricing and broad security and integration options support organisational deployments, while the module mix lets teams select the capabilities they need.
Who it suits
Orlo is designed for public-sector organisations such as government, emergency services, housing, healthcare, education, and transport. It suits teams managing public conversations, social channels, feedback, and customer service together.
Plans and prices
Tailored sector pricing
Pricing tailored by sector · Select social media management, voice of the community, and customer service modules
Read 8 Oct 2026 · orlo.tech
On the record
- Access controls
- Orlo offers two-factor authentication and role-based access control on all accounts, and SAML single sign-on for enterprise customers.orlo.tech · read 8 Oct 2026
- AI data handling
- Orlo’s security hub has a section describing its approach to keeping customer data safe while using artificial intelligence.orlo.tech · read 8 Oct 2026
- AI integration
- Orlo says its Generate tool is underpinned by ChatGPT and can create or rephrase posts and find relevant hashtags.orlo.tech · read 8 Oct 2026
- Community feedback
- Its Voice of the Community module combines surveys, social listening and media monitoring to capture feedback and understand public sentiment.orlo.tech · read 8 Oct 2026
- Community voice
- The voice of the community module includes surveys, social listening, media monitoring, public sentiment and trust measurement, emotion analysis, and AI action plans.orlo.tech · read 8 Oct 2026
- Company scale
- Orlo says it supports more than 400 public sector clients, serves 51 million citizens, and has handled over 125 million conversations.orlo.tech · read 8 Oct 2026
- Customer service
- Its customer service module includes an AI-powered chatbot, live chat, inbox prioritisation, automated responses and a social media inbox.orlo.tech · read 8 Oct 2026
- Customer support
- Pricing information says every Orlo customer receives a UK- and US-based support and customer success team, alongside onboarding and training packages.orlo.tech · read 8 Oct 2026
- Data hosting
- Orlo says it hosts European customers’ data in UK and EU data zones and US customers’ data in a US data zone.orlo.tech · read 8 Oct 2026
- Encryption
- Orlo says data is encrypted in transit using TLS and at rest using the corresponding platform’s block-device encryption.orlo.tech · read 8 Oct 2026
- Integrations
- Listed integrations include Salesforce, Dynamics 365, Zendesk, Power BI, Tableau, Google Analytics, Google Drive and Dropbox.orlo.tech · read 8 Oct 2026
- Intended users
- Orlo says it is designed for public sector organisations, including government, emergency services, housing, healthcare, education, and travel and transport organisations.orlo.tech · read 8 Oct 2026
- Pricing model
- Orlo directs prospective customers to select their sector and request tailored pricing; the page does not display a price.orlo.tech · read 8 Oct 2026
- Product
- Orlo describes itself as an AI-optimised community engagement platform for the public sector.orlo.tech · read 8 Oct 2026
- Security
- Orlo lists UK-based servers, ISO 27001, Cyber Essentials Plus, GDPR compliance, and CCS supplier status.orlo.tech · read 8 Oct 2026
- Social channels
- Orlo lists Instagram, Facebook, LinkedIn, Nextdoor, TikTok, X, YouTube, Bluesky, Threads, WhatsApp, Messenger and SMS among its supported channels.orlo.tech · read 8 Oct 2026
- Social management
- The social media management module includes multi-channel scheduling and posting, AI alt-tag and hashtag generation, a content calendar, approvals, auditing, analytics, team permissions, and archiving.orlo.tech · read 8 Oct 2026
- Social media management
- The platform lets teams schedule and publish posts, manage approvals, audit activity and view analytics across channels.orlo.tech · read 8 Oct 2026
